La Rosa Del Monte Moving Company

Del La Rosa Del Fraud !

Del La Rosa Del Criminal!

Del La Rosa Del Pendejo!

Buyer beware! I don't know why Puerto Ricans continue to get suckered into using this company! This company has the worst track record for moving I have ever seen! Yet we continue to give them our hard earned money

If something is stolen, lost or broken the claims department will do everything it can to either low ball you or give you nothing at all.

Here are some of the things I have experienced:

-They lost one of my boxes

-They will forge documents just to avoid taking responsibility.

-Turn in claims after the 3 day claims window so they don't have to pay.

-Your hard work in packing your boxes, forget about it! The boxes will come in the worst condition ever!!!

My suggestion boycott this company until they do better or we put them out of business!

Move size: 1 Bedroom Flat Service cost: $3000

If I could give this company less than a 1 star I would, the only good thing I can say about this company is Carolina who really tried helping the situation but her manager had no time to speak to me about my parents move. My parents moved from Fl to Tx and were told their furniture would be there on the 26th of June, keep in mind the furniture was packed in May. Now my parents who are 78 and 81 and sleeping on air matress are told that they would get their furniture on the 2nd of July but now the story changed and they are leaving Fl on the 2nd to deliver by the 8th of July to my parents. More than 12000.00 dollars were paid to this company and they don't have the oddacity to try and help their customer. Thank you Carolina for showing empathy and trying to help. STAY CLEAR OF THIS COMPANY!!!!!

Move size: 4+ Bedroom Home Service cost: $12000

My family & I moved from New York to Florida recently and I used La Rosa del Monte. I now see how they earned an A on the Better Business Bureau's website: www.BBB.org .
Very professional, from the 1st phone call to the delivery to my new home in Florida. We went with the most responsible company and most economic price. We compared prices vs. 5 other companies.
Everything arrived in the same conditions because of the great packing in my our New York. I recommend their services 100%.

Service cost: $2700

This is a company with very dishonest employees. I was promised a one-week delivery and they kept lying to me that my stuff was in route when in fact it had not even left Chicago. Some of the furniture and equipment were damaged and even though I had enough insurance they denied my claim. Apparently, in order for the insurance to pay, their movers would have to unpack everything on site. This is not always possible especially when there are more than 100 pieces involved and you don't know where everything is going to go. But even so, they intentionally failed to warn me when I was negotiating the contract both about delivery time and insurance requirements. I would never use or recommend this company again.

Service cost: $7000

They destroyed my vehicle, I spent a lot of money fallowing there requirements that included power wash my vehicle including the engine and empty my vehicle. They put my rear seats down on my van and decided to put dirty heavy equipment in my trunk which by the way is against the rules and without my consent. They scratched my vehicle inside panels and left dirt all over. I spoke to Ricardo from Worcester office and he was very rude and just told me I couldn’t proof it was them or that anything was in my vehicle even when their employee told me he removed things from inside my vehicle that were not supposed to be there and my vehicle was dirty and destroyed inside. Ricardo was very rude and unprofessional I will never ship anything with this company ever again. I used them a few times and never had issues spent thousands of dollars shipping things as I moved back and forth a few times. I can’t understand how they have all this requirements for you to ship your car but they can do as they please with other peoples property and act like it’s ok.

Service cost: $1725

On January 26 they picked up my move from FL to PR and today is May 24 I still don't have my move and the very irresponsible people don't know when it will leave the port that arrived a month ago. Please don't use it, I don't know what state my things are in. But what they tell me is that when things arrive in PR they take 3 to 5 days to leave the port and mine take more than a month. But this is not going to stay like this. And it doesn't cost cheap. There are thousands of dollars involved here. This company has 000 rating

Move size: 2 Bedroom Home Service cost: $5000

This is the WORST company ever!! They destroyed my furniture, appliances and personal property! I have 3 different moves with them, the first two I paid $9,000 and it was 85% DAMAGED!!  I have been fighting for them for months to get reimbursed the insurance I paid!!  Then I had to hire them for an additional move and though it's not here until tomorrow, I already have experience the first problem, OVERCHARGING ME!!  I will be taking pics and video but DO NOT USE THEM!! Their customer service here in Puerto Rico is even WORSE!!  I have to many pictures to post but have tried to attach a pdf of a set of pictures!

Service cost: $10000

The first time I used LSD was back in march 2011 and overall the service was good and on time. Until I got to PR. The scheme used by the delivery "Agents" to steal while delivering was perverse but this time I will specifically talk about a quote I got today from a rep in PR. I asked for specifics and he was rude and chauvinistic.  When asked to give me the price for the sofa set he gave me the grand total 850.00 including an unknown amount for the insurance (basic) and it was up to me to figure out the price for the sofa. He literally said to me. I 'll wait while you calculate. I called back to complain but never got a manager on the line. The receptionist laughs many times at me due to my persistence in only talking to a manager. It's funny how the recording on the line says: "Let us know how we can better serve you". How about teaching your staff some customer service and honesty.

Service cost: $850

This is an upset.  I moved from Miami to NY.  The ones in Maimi were great.  They were careful and very very kind.  When the movers in NY arrive all they did was nothing but complain.  I regret giving them a tip.  I did so out of habit.  Items were broken that was packed by the guys in Miami and clearly marked fragile and glass.  Since the day after arrived I have been calling and leaving messages every single day to Carlos Figueroa .  I am told he is the manager and there is no one above him.  I ask to speak to someone else and all they do is transfer me to him repeatedly.  After three weeks he finally responds to a call, not a call back to my messages, and says claim is being preocessed.  I say it's a lie because I haven't even started a claim yet.  He then proceeds to keep on with excuses.  I figure I will take the loss but this review will ocst them more in lost business then I lost in my move.  If you want items broken and no importance given to your personal items than choose them.  Otherwise go to a company that cares about your stuff and does professional moving.  Rosa Del Monte is low class.

Service cost: $1300