K Cotterill Removals

Big Mike, Gaz, Joel and Mike were fantastic. They were efficient, careful and thoughtful throughout the day. Big Mike managed the process so well and they all worked as a team, looking after our things and doing much more than we expected including remembering rooms that things had come out of, taking time to be careful when moving furniture and communicating constantly with us to check that we were doing what was needed. They made a stressful day enjoyable and ensured that we had everything we needed for our new home.

Move size: 3 Bedroom Home Service cost: £795

We moved from New Mills to Hayfield a matter of less than 5 miles. On the day of the removals not only did they arrive late they came in a vehicle without a taillift plus took a 20 min break immediately. They were complaining all the time and did not get on with the loading very quickly. I had to tell them about packing the vehicle so all the goods would fit in. During the loading one of the removal men was repeatedly using his mobile phone instead of loading vehicle. The men took their lunch break a couple of hours later having completed about a third of the loading. Commencing after over an hour lunch they continued with plenty of our help as we thought we were never going to get finished that afternoon. Once the vehicle was filled and they drove to our destination they again disappeared to go to the local shops blocking the road. We had to unload the vehicle as well as the men, as they were so slow. On more than one occasion the furniture was damaged due to their bad handling also dirty due to them dragging items across the floor. They appeared to have no experience of carrying furniture and did some unnecessary damage to the staircase lifting the beds upstairs.I was totally disgusted with the whole experience we had gone through. On all counts they deserve a big ZERO.   .

Service cost: £350

Agreement was that boxes would be loaded into a container directly for storage, but the van appeared on the day with no containers ("FLT has broken down" - that old story!). They promised to transfer boxes to a container for storage back at the depot - again it never happened. Guess what - boxes then got lost. Final and worst was them completely ignoring my report of lost boxes - I never heard anything back from them at all.

Shame you can't give negative scores.

Service cost: £1100

We want to express out gratitude to all staff - Steve, Rob, Steve,, Mark and another man- involved with moving our house contents in stages over the last two weeks. The final day was under very difficult circumstances, for which they were in no way to blame, and they continued to provide a very professional service, under added pressure. We hope we’ll meet some of you again when we move to our new home. Thank you also to Terry and Stephen who couldn’t do enough to help us prior to the actual moving.

Move size: 4+ Bedroom Home Service cost: £0