James Removals

Do not employ this firm unless well insured or if you care about irreplaceable antiques! Wrote several emails,sent photos of two items damaged & reported loss of other items. Also tried to speak to boss on phone,though promised calls back on same day twice it never happened.Was asked to photo items (despite Mark who collected the boxes taking photos as he collected the boxes 4 days after my move) then heard nothing at all,despite repeated calls & requests; until I rang the Bar to which they belong,then they immediately emailed me (just half) an insurance claim form,which I'd continually requested previously by phone. Then had to ask for other half  to be sent so after a few days was sent a photo copy of same bit,without instruction side I asked for! At no point have I ever received an apology,only assurances that their men are good (though I have always been polite & overlooked small items that I couldn't find on moving,damage to new mattress that wasn't covered & became soiled,emptying of small drawers containing lingerie into box whilst carrying larger ones full, not putting dust sheets down at either address;though all this is against against company policy) & been blocked every which way with my insurance claim considerably adding to the distress of moving.Unfortunately,it appears only the older man of the removers was particularly careless  during the actual move,the other was much better,so it is done to one man & an apathetic management team I have had such a negative experience! I now feel too worn out to pursue a claim which is sad because I've spent hours on the phone to them & antique restorers (as James insurers who I also phoned,requested me to do for a quote) all to no avail,& which will now cost me to employ someone in the future to fix.

Service cost: £600

I had excellent experience having to move twice from London to a temporary accommodation then to my new home at Walderslade Kent. Both the moves had been executed with precise care and respect to my property. The crew were very polite, friendly and made me feel exceptionally comfortable and trusted them immensely to do their job. Beds and furniture were dismantled and wrapped as they were to be stored in a double garage and spare rooms of my partner for 5 months whilst my house was completely refurbished. On the last move, l obviously believe that things will be done as before and completed without a hitch. Beds and furniture were reassembled and job completed happily. I am very sure that James Removals fulfil every job responsively as always and I highly recommend this company. Thanks for the excellent service! Your crew is excellent too !

Move size: 4+ Bedroom Home Service cost: £1800

We were impressed with James Removals from start to finish - Aaron who came round to assess the cost, came back to us when he said he would, with an estimate (which was in fact reduced, after our very first conversation, as he said we didn't have as much to move as he thought!). Pam at HQ was very helpful too - confirming an exchange date is not always an easy process so she had to put up with a lot of changes from our side, and made sure that we were booked in when the time was right! On the day, Dave and his team were extremely courteous, efficient and careful and worked bloody hard from their early arrival at our house, to load up the van, to their prompt delivery a few hours later at our new house.
I would thoroughly recommend James Removals for their professional yet approachable manner, nothing was too much trouble. Plus they were quite simply, top blokes!

Service cost: £888

We recently used James Removals and would highly recommend them to anyone seeking a professional and caring approach for removals purposes. They were prompt on arrival and managed to safely load all items onto their vehicle without any damage being incurred. I know this as I was watching the whole process. They were quick, meticulous and methodical in their approach and undertook the whole move with a smile on their face and a pleasant attitude. I do not have a negative to comment on and would urge anyone seeking a removals company to select James Removals. We managed to speak to the owner/manager without any issues and he and his team had always been prompt in getting back to us. A five star service - thanks !   Sam.

Service cost: £1600

I would never hesitate in recommending James Removals as your 'go-to' choice of removals company in London.  I've never met such a positive, professional and can-do group of people - Use them please !
Facebook and Twitter communities - you need to check these guys out, they are amazing !
I had huge and heavy pieces of furniture to move from one home to another, they arrived early and ready to work, very polite and professional.  They were unfazed by the size and weight of my furniture ( this is after contacting other - cheaper - removal companies and being let down by all of them ).
I'm using them again for my next move, and you should too !
Thank you James Removals for a hastle-free move.  Look forward to doing this again !

Service cost: £400

I cannot recommend James Removals enough.  They moved us from West Wickham to a rural village in Norfolk all in 1 day although a 2-day move had been specified.  The 4-man crew loading were brilliant - punctual, smart, polite, courteous, enthusiastic and worked very well as a team.  Furniture had to be dismantled and nothing was too much trouble.  The 2-man crew who unloaded the other end were equally brilliant - I have never seen 2 men work so diligently and hard.  Again, nothing was too much trouble. Everything was handled carefully and respectfully. They were brilliant.  Furniture had to be re-assembled, and this was done efficiently.  Nothing was broken or damaged.  Any logistical problems were overcome with tact and discretion.  Please use James.  It is unusual to find such sterling service in today's business world.

Service cost: £1600

I cannot recommend highly enough the helpfullness, hardworking, professional, honest and friendly service that James Removals gives!  From the first enquiry call to their office, to the last box unloaded, they instilled complete and utter confidence in me like no other removal company has done in the 18 times myself and my husband have moved home between us! You would think I would be used to doing this - my husband has done more of the moves than I - but it still puts the fear of God in me each time we do it! I just hate the upheaval more than anything! James Removals sent Aaron round to give us a quote.  He was exceptionally helpful and friendly, and honest and realistic about what we could and couldn't do/achieve. The quote was for packing and moving a large two bed duplex, my husbands study itself was enough to give anyone nightmares! The quote was extremely reasonable at £700 VAT for a last minute move. Giving them two days notice and paying cash up front I was nervous to say the least. James the owner phoned me several times giving me complete reassurance and on the day they turned up bang on time, a team of four extremely friendly and polite lads, headed up by Aaron, the others all introducing themselves as they came in and set to work.  All I can say is these guys just blew me away!! They worked so hard, not one thing asked was too much, all done with cheer, just so helpful.  They were just an absolute credit to the company! Everything packed up and loaded we were out in exceptionally good time. The lads parked the vans at our new property and went for a well earned lunch break which gave us a chance to get in and check the new place etc.  Unloading at the new end was just as speedy, not one item even had a scratch, everything put into the correct rooms, furniture reassembled, the lads even did all the cables for my husbands spaghetti junction TV system!!  These guys made the move a pleasure!  I would not hesitate in recommending them in a heartbeat - an amazing company!

Service cost: £700