Interior Moving Services Inc

On July 10, 2019 we hired this company to move us from a lifetime home of 59 years. When the first truck came with 3 movers, they said due to our many totes and large items(9 ft mirror) which I made them aware of before, they persuaded us to get another truck with two more men. After 13 hours ( in which we opened our fridge full of cold drinks and offered subs) we were presented with a bill which was much higher than we thought roughly $2800. We questioned it and agreed we would call the office in the morning. Within 5 minutes two movers walked through our house and into our backyard to say they made a mistake and lowered the bill by hundreds. The next morning the owner called and said it was a mistake. I did request a receipt for the third amount that was quoted to me,in which I have never received one to this day. That was the first issue I found very unprofessional. After that we were upstairs in the new house stepping on post earrings everywhere. This triggered us to immediately look where my priceless heirloom of my mothers ring and also a single diamond were. They were kept in my husbands shirt in a bag in two spring jewelry boxes. The shirt was hanging in a closet up front and the boxes were there but empty. I immediately called the company and they told me they would cooperate with the police. I was sick over this. Then other items were in disarray and our mirror had two big pieces of wood broken off. I called and alerted them to this and stated the second truck did not come at the same time to our new house and where did they go? Was it possible they went through our belongings? After calling again I sent pictures to the owner on scuffs of paint, and the mirror. I have the texts from July 30. After two reviews I have been told my husband and me must of had miscommunication because he signed the paper that said they were not liable for jewelry and everything was delivered in good condition. Sadly after 13 hours it was too dark and we were exhausted to see all this mess that was delivered. But the ring took all our attention and mental anguish over this move. The owner did offer us $300 “in good faith” to us for a difficult move providing we did not give any bad reviews. Of course we did not agree to that, what I lost in the move was priceless to me and devastating. And well over $2000 for just my moms ring. The single diamond was $5000. My reviews were replied by the manager of being completely false and is illegal. His comments were completely false on us reporting the damages. I called left messages, was told the owner was on vacation, but did discuss and send pictures well before a month. So I believe he and the owner have some miscommunication issues. The investigator handling our case has said all 5 movers refuse to talk to them. One answered his phone and when the officer said his name with the Rochester Police he hung up on him. It seems when you sign a paper, this business is protected. So BE AWARE this has been devastating. The mental anguish of reading such “non responsible comments is sickening. I find it very difficult if the five movers whom he said were professionals, not one is able to respond to the authorities. They also called us after leaving two times to find out what my husband tipped them. One of them was not telling the truth on the amount that was given to them. So he wasn’t even being honest with his own coworkers. Pretty sad.

Move size: 4+ Bedroom Home Service cost: $2300

I relocate often, so I have used many moving companies in the past, good and bad. I scheduled a move with Interior Moving Services for a move across NewYork state. I was very impressed with all of the employees, from the office staff to the movers. They were extremely knowledgeable and addressed all of my questions and concerns. I wanted to make sure that my belongings were insured and that they were a licensed moving company registered with the NYSDOT. They did, in fact provide me with their DOT number. The move was completed ahead of schedule and without any damages. I couldn’t be more happy and will recommend them to anyone that is in need of a moving company.

Move size: 2 Bedroom Home Service cost: $1850

DO NOT USE THIS COMPANY!!
First let me point out they DO NOT do background checks on their employees! I hired this company to simply load my items from my 3 bedroom home into my own moving van. I had asked them many times to use the moving pads and wrap (I supplied) so my furniture would not be damaged. To my surprise when I went to unload the truck they didn't do any of that so EVERY piece of furniture was damaged!! The worst part of the entire experience, was that their movers are THIEFS!! They went through my things and stole my wedding ring, a bunch of jewelry, and other expensive items. THEY WENT THROUGH OUR CLOSED ITEMS!! I called the company IMMEDIATELY as I had noticed this as soon as they left, I went to put my jewelry on that was hidden and found it missing, so there is NO mistake that it was the movers that stole my items. I filed a police report, contacted the owner and they assured me they would investigate and help me! THEY DIDN'T DO ANYTHING!! I filed against their insurance and it has almost been a year and NOTHING!! There are so many moving companies out there that actually do a great job and care, unfortunately NOT THIS ONE!! Please do yourself a favor and DO NOT USE THEM!!

Move size: 3 Bedroom Home Service cost: $400

I called 2 other local moving companies before choosing Interior Moving Services. I chose Interior Moving because of their excellent reputation and longevity in the moving industry. They also provided me with their DOT number, so I knew that they are conducting their business legally. Their employees in the office were very pleasant to speak with and the movers that arrived at my home were professional and polite. They were especially careful with my recently purchased furniture, which I really appreciated. They finished the move and everything was delivered without a scratch. I was thoroughly impressed and will definitely hire them again.

Move size: 3 Bedroom Home Service cost: $860

I have dealt with other moving companies in the past, but Interior Moving Services certainly stands out above them. From my first phone call to their office to the completion of my move, they were very friendly and accommodating. They answered all of my questions prior to scheduling, and I had quite a few. None of my belongings were damaged and they were very careful. This company was professional from start to finish which is more than I can say about others I have worked with. Thanks to the staff at Interior Moving! You made a normally difficult process much easier to deal with.

Move size: 4 Bedroom Home Service cost: $1368