IMove International

In short, do yourself a favour and find another company. For us, it has been a disaster from beginning to end. For those who are interested in how they operate, here is our story.

We were moving from Spain to the UK and paid about £1200 + VAT. As we are expats and move a lot, we know that is not cheap, nor expensive. It is a reasonable price if it is a quality service.

At acceptance, we had to pay a portion of the full amount, which we promptly did. That is when things started going south. Communication was horrible. We mailed and called them many times to get a collection date and time, which we only got a few days before collection.

At the day of collection, they were five hours late. They also did not have enough space left in the truck, so they had to make a trip to the trailer to unload some stuff to create extra space. It has taken ten hours from waiting for the truck to arrive until loading the last item. That alone was already unacceptable.

They guaranteed delivery to happen 14 to 21 days after collection. Unfortunately, one month later, we still did receive our items. We were camping out in our new house, sleeping on the floor, eating and working on one small table with tho chairs we brought with us in the car. After many phone calls and emails (again) we got as many vague excuses.

Then finally, a few days before Christmas, they arrived. What we saw was beyond belief. About fifteen of our boxes were soaking wet and nearly as much plastic crates were ruined. Some even had ten centimetres of water in them. There was a lot of damage, including tabletops and vintage furniture. We compiled a detailed list, and the loss came out at over £4000.

They did not even bother offering compensation, and now they don't respond to emails. So, unfortunately, we are now handing it over to our solicitor. It has all been emotionally and financially draining. It was a horrible experience.

Service cost: £1450

Our experience of moving with Imove was amazing. It was efficient and stressfree. The communication from them was excellent and their packers and removal men were brilliant. The whole move went smoothly from start to finish. Sharon kept in constant communication with us to make sure that we were happy with everything. She put herself out to make sure things ran efficiently - and they certainly did. The removal men were calm and polite which reduced the stress of moving. Nothing was damaged and they were very careful with our possessions. I would certainly use them again and would happily recommend them to anyone.     .

Service cost: £1000

I would like to congratulate IMove for the punctuality, expediency, and professionalism in which my relocation from Orlando Florida to Kent, was carried out. The team arrived on the day at the appointed time, packed everything up, and loaded the container within two hours. On arrival in the UK I was notified and once cleared by customs, a day arranged for the goods to be delivered to two locations, without any fuss.

I would highly recommend them to anyone, and if I have to move again would not hesitate to contact them.

Service cost: $7020

My move was not from UK to UK but from UK to Germany. The company wrote that the delivery will be :"..to get the goods delivered to you within 14 days of collection if not sooner" The company explained it was a "..as a groupage service" and the items they wanted to deliver to Germany were postponed. Only after I called and contacted the salesperson (which was nerved by me contacting them on a regular basis) I found out that my boxes were still stored in the UK. Over all the salesperson was not very good in customer service and the whole delivery took over 5 weeks. Unfortunately I found another negative feedback from a very unhappy customer about this company - I should have made a better research about that company. My reason why I decided to use this company was that they advertise on their webiste that they do have the ISO9001 certificate which is a european wide Quality certificate which I don't think this company deserves. I can not advise anybody to use this company. I certainly wont and prefer to pay way more for a good service and an on time delivery.

Service cost: £570

AVOID! My move was from england to spain. They were so nice at the begining and the price was good. After I had paid and the initial removal happened the problems started. I waited for my things for almost 3 weeks, they made me pay almost 1000 pounds more to be able to bring my things home. And the final nightmare was that my TV never came! I think the worst has been that nobody has taken responsability for this. I ended up paying much more, sleeping on the floor for more than what I expected and my TV is gone! Avoid, pay more in the begining and get a better service.

Service cost: £1200

The move with Imove International worked very well for me. All my goods got there in one piece and apart from a scratch on one IKEA wardrobe side wall everything was fine. Not a single piece of glass was broken. I had used seriously oversized boxes for packing some of my belongings, which I should not have done, yet the movers still handled these, which I very much appreciated. My stuff got to the destination even before I did, so everything worked out very nicely. I would use this moving company again.

Service cost: £1915

IMove was involved in getting our 2 containers (packers in US went overboard with packing material!) from Southampton to our new house in Wales. The unloading crew were amazingly professional and capable. Nothing was broken by them despite the (in hindsight) crazy idea of moving an entire US household into a UK cottage. They went above and beyond when furniture was too large for simple moving. They were friendly and courteous. The office staff (Nikki) was unbelievably polite, professional and proficient. I would use IMove again in a heartbeat. [Cost estimated as I paid at point of origin in US].

Service cost: £1000

Imove cancel the service 2/3 weeks before the service when everything was agreed (making this process the most stressful possible)

We did repeatedly asked to survey the apartment and Imove did not want to survey, increasing the price afterwards.

Asked for a dismantled service, nothing was dismantled by the Imove team, I repeatedly asked to dismantled some furniture to the Imove remover, they ignored me and laugh, saying that "ok , is fine don't worry " by this service that has not been provided but paid , the cubic space increased in transport, therefore charge more more for extra space.


Incredible lack of communication in the procedures, service and payments, therefore more than 20 days in delivery
as a removal company should check the locations and collection area.

Asked several times to where the items were, lack of response and ignore, stating in the last email that the goods are in Almeria

Asking for the address of the location of the goods to organise a private collection, continuously ignore and therefore obligates me to pay the service before 9 am on Monday without providing me information.

the last email that if I don't pay my goods will not be delivered, intimidation procedure to get the payment done.

I have been served with multiple invoices, increasing the service from 1064 to a more 3 extra payment invoices while items were on the way which makes it a total of 2200 approximately, as a customer never was clear how your business procedures and how is possible that all the prices go up every day.


Late delivery, Late service and obligated to pay after misconducting the services.

Service cost: £2200

We moved back to France last month and one item got damaged. We made a claim and were asked to provide them with a quote for the repair, which amounted to £200. We had extended the insurance cover to £15,300 and they offered to refund £22 as the 1% excess is based on the total amount insured and not on the value of the item. It doesn't make sense to us. We moved several times in the past and made a few claims but we have never encountered this kind of issue. Also be aware that they hire contractors.

Service cost: £3900