Handy Moves

Looks like @Handymoves have been sold to incompetent and terrible customer service individuals called @amazingmoves and @handyservices. . Customer service and manager, Maria Parker has non-existent customer service. We booked a removal service with them. We have been using @handymoves for years when they had the best management team and extremely hardworking and efficient workers. They basically turned up, said they wanted to be paid up-front. We brought out the money, the removal guy made an excuse about making a call to the office, stepped out of the house and never returned. We called the office and Maria Parker said they couldn’t do the job! No apologies, no alternative time slots offered, NOTHING! We even asked if they could help with some of the load. She declined abruptly. So please DO NOT BOOK THEM! Unless YOU INTEND TO MOVE YOUR LOAD yourself. Worst customer service in history… Don’t deserve to be in business and treat people like this.
Their website address: www.amazingmoves.co.uk
Phone numbers: 02039700488, 0208 7433 609
The good reviews above were before the company’s management was changed. Apparently @amazingservices and @handyservices bought this phone numbers etc 2 months ago…
Apparently changed hands about 2 months ago…
There are better, efficient and more customer service- oriented companies out there.

Service cost: £120

Where do I start with this company? They smashed a ceramic bed knob on our vintage bed making it worthless and did not mention a thing. Which was exactly what happened with a vintage glass cabinet and pine wardrobe. This was along with completely guaging out a hole in a wall of our rental property which we then had to spend time filling in a painting over. One of the removal men could not speak English and the other barely could. We did not discover the full extent of the damage until they keft demanding more money that was owed.   Upon complaining to the Manager there was absolutely no empathy offered for the clearly upsetting situation for us, merely pointed us to the T&C's about what we could claim. Basically the movers acted with the least amount of care I have ever seen in my life and no matter what damage they do you won't get anything back.   Absolutely appalling.

Service cost: £500

I had been quoted £1190 by Halfords , and only paid £790 with Handy Moves, which involved 4 guys and 2 x Lutons. After reading reviews I half expected the guys to be 2 hours late, and to break a few items. Well, they turned up a respectable 20 minutes late ( not bad considering they came straight frim another job and from London!). They introduced themselves and cracked straight on with moving! We had 2 large offices packed full of furniture and boxes.. The way they pack the van is a work of art! I had noticed a few reviews moaning that the guys barely speak english, but why does that matter? 2 of them had little english, but the other two spoke quite a bit. I had bought them drinks, which they refused to drink until they had finished loading both vans! These guys work incredibly hard, and on minimum wage, so please remember this before moaning at them, they are proffesinal movers and need little to no direction on how to carry and handle items. Just let them get on with it. They handled our property with great care, and actually refused to let me help ( I am female). When we got to the new unit they made quick work of unloading both vans. I gave each of the 4 guys £40 bonus.. And let me tell you, they were over the moon ( they would work 8 hours to receive this in a wage).. Please remember to show these guys the respect they deserve, they work incredibly hard, for little money & without complaint. I will be most certainly be usung this company again next year when I move home. Thank you Handy Move.

Service cost: £790

I chose Handy Moves to do our move and really regret it. The alarm bells should have been ringing when I tried to get a quote from them and got 3 or 4 different quotes with different options. Their prices seemed reasonable for the size of my move. We had a large house move with furniture and initial conversations with them alluded that they had experience.

I worked for a moving company for years and all you really get with Handy Moves are a couple of labourers who can carry boxes with NO MOVING EXPERIENCE AT ALL. Boxes were thrown into a van, heavy stuff on top of fragile stuff clearly marked. Furniture wasn't protected in the van and just dragged across the floor causing damage. I asked for some furniture to be wrapped but all you get is some oversized cling film that they use. No blankets or protectors as experienced movers would use.

Everything was literally just thrown into the truck so they could leave for the destination. The whole moved was rushed with no respect shown to your belongings. It felt very much that they were on commission to complete as many jobs in a day. When we asked about their day this was clearly apparent as they couldn't wait to get to their next move.

At the destination this was worse than the pickup. Most boxes were just piled into any room when boxes were clearly marked for each room. There was NO Professionalism, NO Care or knowledge about how to do a move. After being in the new property for 15 minutes they damaged the kitchen floor (see attached pic) and their response was that they Do Not take responsibility for damage to property. So you have been warned.

If you have a house move with your precious belongings AVOID THIS COMPANY LIKE THE PLAGUE. The cost at the end of the move was also £200 MORE than what was quoted.

Service cost: £850

Cheers Handy Moves for transporting my goods safely from Coventry to Derby. It was a pleasure working with you. Right from the very start, when I called them up, the woman I spoke to was pleasant and really helpful. She gave me some really useful moving tips as well which came in handy soon enough. As for them movers themselves, well, they are lovely. Hardworking and diligent and friendly, I enjoyed working with them on my Derby move. I honestly could not have chosen a better removal company to work with than these guys. They were highly qualified and experienced – they did a great job and never once stopped for a break. They are so dedicated to making your move smooth, it’s great to see. So i’d like to say a big thanks to all of you atHandy Movesfor making my move to Derby smooth and easy. Much appreciated!

Service cost: £450

Handy Moves assisted me with my office move from Leicester to London. I used their man and van service, seeing as it was much more cost effective. It all saved me a great amount of time. The man and van team arrived promptly at my Leicester office and without hesitation, began loading my several boxes into the van. The van, I must say, was immaculate and modern. The movers did have a slight issue with my desk, though. It was an awkward shape. In the end, they dismantled it carefully and then it had no trouble fitting into the van. They arrived at my new office in London right on time, and took my boxes and desk up to my 3rd floor office. As soon as they put everything down, they reassembled my desk for me. All I can say is that I was more than happy with their overall service.

Service cost: £1540

 I hired this removal firm because I had something, a large item, I had bought online from a well-known auction site shall we say, delivered to my address. As this was over 100 miles away and as indicated, a very large item I needed to hire a reliable man and van company. I went with Handy Moves and it did everything that was expected of them. I am going out of my way to leave a positive review because I was especially impressed by the speed they got everything done and the care and attention of placing the item within my home. The two removal men were also very polite which I place great importance on. Highly recommended.

Service cost: £390

After a back injury that happened a few years ago, I have struggled with no end with carrying even slightly heavy things. Thankfully, when I was moving from Northampton to Lewisham, Handy Moves helped me with the lifting side of things. They literally did it all and I was expected to do very little. There was some confusion to begin with as there was a slight mix up with the boxes, but thanks to their efficiency, they deal with the problem and sorted it all out. My move to Lewisham was completely stress-free and I didn’t have the slightest worry throughout the entire move. Handy Moves really helped me out and didn’t find it a problem at all to do all the lifting for me. In fact, they were kind. Overall, I wish to say a big thank you to everyone involved with my move from Northampton to Lewisham. Will definitely be hiring you again if I need you!

Service cost: £480

Handy Moves helped me with my move from Manchester to London, and I have to say, I was more than happy with the service provided to me! At the start, they were great. They carried all the heavy boxes right to my front door and in all honesty, I had to do very little. The team of movers at Handy Moves handled most of it. They, however, showed up a bit late but I think we managed to fit in the time they gave me. All in all, my move to London from Manchester was a good one and turned out rather well. Thank you very much – your hard work was much appreciated. Will definitely use your services again.

Service cost: £2000