Global Moving Services

My goods were picked up in Berlin on the 22.9 22 ,the packing service were 2 Hungarians with no english or german language knowledge which only put a bit of packing tape on our prepacked boxes .Our valuable palisander sideboard was not packed at all, only a blanket on top. Since then, I have been in contact with the companymanytimes.I never got contacted by the company,I always had to chase them . The standard answer is only "We will enquire with the manager.It is now 4 months. The only thing which has changed is that it has been escalated from enquirery to urgent enquirery and that the manager working from Rotterdam has been cc'd. I have written to her (Yasmin Wright) directly but I havent heard back. I am ready now to take legal action and would like to know from other costumers if anybody has done that. Please contact me on ukeck@hotmail.com or +61466457264

Thank you

Ullrich Keck

Move size: 1 Bedroom Flat Service cost: €5000

Strongly not recommended. They have an extremely "fraudulent" way of doing things. The way they pack is ridiculous, creating extra volume which they then charge very expensive for. They lost two packages of my moving and - after months in which they completed their investigation - they released that they had lost two packages, and that in the absence of my private insurance, they would have returned 40 £, totally regardless of the value of the things contained in the two boxes who have lost. They practically do not refund you even the cost of the volume occupied by the boxes that have not arrived at their destination. Stay away from this company.

Move size: Partial Move Service cost: £2000

International move from southern Italy to Cape Town RSA on 19th October 2021.

I am a 69 year old pensioner and the have all my history in boxes.

Up front conversations and packing were good. Price seem reasonable at the time. I was given an estimate of between 6 weeks and 3 months for my belongings to arrive in RSA. Then everything went downhill.

It is now over 6 months and my belongings are still in Rotterdam and GMS will give me no indication of when or even if they will leave Europe. They don't answer my emails unless I spend a fortune in phone calls chasing them.

Do I have to spend even more nowjust to get back what I own. And will I get it all back undamaged?

Elizabeth Walker

Move size: Partial Move Service cost: £1931

- Pick up and packing in France - one poor guy was sent to pack up, arriving late at night - started then when I was not ready at all and ended up packing vital items like car keys and a lap top. He was stressed and overworked and clearly did not do a good job with all the breakages. He was from a Dutch company, and informed me that if I had gone to them directly I would have saved at least 1000 euros.

- Cost - was around 10,000 CAD, plus the number of items that we have had to source or replace while awaiting for the shipment totalling around 2,000 CAD. This was much higher than I have ever paid before and it was blamed on COVID

= Delay - this was also blamed on COVID, yet parents at my son's daycare here who moved from France in the height of COVID received their shipment within 2 months.

- Communication - was negigible throughout - I think I received 4 messages in the nine months. I even tracked the location of my own shipment

- Emotional stress - they have no idea what it feels like when you think everything you have lost may have disappeared

- Apology/humility - there has been no apology or humility at their end. This is the basic of customer service. I paid fully up-front and so there was no concern at their end if anything was delivered, what state it was in, how long it took

- Drop off of items - men were in a hurry, did not undo the boxes (apart from may be 10). I ended up paying my cleaners 250 $ to help me open them as my son was sick and I was working full-time.

All in all it was one of the worst experiences I have ever had. I have moved 3 times overseas and have never had these issues.

Move size: Studio flat Service cost: $10000

We moved from Germany to Australia with GMS. Sales Lady was helpful until we signed the contract and paid the money. On the day of the move the shipping container needed to get upgraded - We had to pay and extra one third of the overall cost on top, then the insurance was also on top - another 5th of the price and custom clearance in Australia was another 10th of the price extra.
The stress was unbelievable considering that this was an all inclusive service. Although sounding lovely and the price was initially great, don't be fooled. The company takes you for a ride and do not care about the stresses of moving.
To end the sad song, a number of our items arrived broken.

Move size: 3 Bedroom Home Service cost: €13000

I have dealt with a dozen moving companies so far and GMS is the worst by a fair margin (full container France-USA). The salesperson I deal with forgot to follow up on my import docs (despite my calls/emails) so they left my furniture rot in their warehouse for weeks. Rather than acknowledge their mistake and at least apologize, the customer support manager sent me a copy of their T&C alongside a pompous email stating that I have no recourse.
Cynical, unprofessional, careless and pedantic beyond belief.

Move size: 3 Bedroom Home Service cost: £10500

I booked my move from France to Canada with GMS on a recommendation. Initial contact was good and seemed very professional. However, due to unforeseen circumstances I had to cancel my move. I had paid in full but gave more than the required 10 working days notice for a full refund. It has now been five weeks since the cancellation and I’m still waiting for my refund! The contact I have tells me that she has asked the accounts department to inform me when I should receive my money but I have heard nothing from them!! Not at all happy with this company!

Move size: Partial Move Service cost: £3000