European Moving

TERRIBLE EXPERIENCE, NOBODY CAME ON MOVING DAY OR THE 7 DAYS AFTER - THEY DESERTED ME WITH ALL MY MOVE READY - I'D SUGGEST YOU DO NOT HIRE THIS UNPROFESSIONAL COMPANY, THEY WILL TAKE YOUR MONEY AND PROVIDE NO SERVICE.
I was moving from Denmark to Spain. I planned ahead and
booked my move with European Moving two months in advance, and also paid in advance, as you must. Then on the first day of the supposed 3-day pick up period nobody came or notified that they would come the day after (you’re supposed to have a 24h prior call when they come). Same thing happened on the second day. After half of the pick-up period had passed without hearing anything from anyone, I called European Moving and asked if I had any driver assigned to my move, to which they replied ‘to be honest, no’. They said they didn’t know what had happened but they were trying to find a van and I should just wait. The last day of the pick-up period I called again and they said that there was a
van coming that had broken down (sounded a bit made-up) and they were trying to find another one but there were no vans available in the area and they didn’t know how long it would take to find another one. They offered me no other solution but to wait. I told them I had to leave the apartment the following day, latest, and I had to be working in Spain 2 days later, and they couldn’t
care less. I called them every 3hours from then on, and every time they said there was no van and no idea when there would be one, and offered me absolutely no solution, leaving me very helpless, extremely sad and frustrated. After 4 days in this situation I realised they were not going to help me. I could strongly feel they were not going to find a van and couldn’t care less, and I realised I couldn’t count on them and they had put me in a position in which I had to look for a plan B on my own to move al my stuff from Denmark to Spain from one day to the next. God bless U-SHIP and Narcis Dobrita, the wonderful Romanian driver who responded to my ad in less than 24h and saved me. I cancelled my move with European Moving 7 days after my move was supposed to happen, and they were still offering me absolutely no solution. I'D SUGGEST YOU DO NOT HIRE THIS COMPANY - THEY ARE UNPROFESSIONAL AND CARELESS.

Service cost: €818

Low cost removal company that ends up being just as expensive as others but with really bad quality service.
1. We got our quote adjusted twice after hiring the service. The second time the reason was excess weight. No prove was provided even though we mentioned we had weighted our good before hand and they did not exceed the limit.
2. The van arrived a day before expected. We were not home. The driver insulted my mother and left.
3. When the driver came back, he refused to hand our good because, according to the company we hadn't pay the handling fee. We had indeed paid for a fee that was charge on the last minute and was never mentioned in the initial contract (this was the 3rd quote adjustment overall).
4. When we finally got our things back, our furniture was scratched, mattresses unwrapped and dirty and a drawer was broken beyond repair. The company do not offer professional wrapping but had bought special blankets and plastic bubble wrapping. The handling must have been incredibly careless.
6. Finally, when we made a complaint they answer they were not libel for any damage with our further response and the matter was closed.
In the end and initial quote of 670 pounds turn into over 1200 and most of my furniture came with bad damages. Avoid this company at all cost!

Service cost: £1200

I booked with European moving a home move from the UK to Portugal. I was very worried about which company to go with so I got 5 quotes from 5 different companies.
European moving were very helpful through the quote process and were very quick to respond to any queries and hesitations. The price was great so I ended up choosing them hoping for the best.
The booking process was easy and I can say that on the day of pick up they were superb! I had booked a pick up between 8-1 and the van and driver arrived just before which was great. The driver was lovely and friendly and helped me load the van.
Once all packed the driver was even able to tell me more or less to the hour when it would arrive at its destination in Portugal.
Delivery was spot on time and our goods were in fab condition - just as I left it in the van.
Overall I would highly recommend European Moving and I will certainly use them again if needed.
Thank you so much for your help in making this process so easy and straightforward European Moving!
5 Stars!

Service cost: £1700

It's always a stressful time when you are moving house, let alone when you are moving to a new country. We were lucky that we found European Moving. They were so helpful. Not only were they reliable, friendly and helpful but their website was a mine of information. We found out quite a lot of information about moving to Spain from their website articles. They did everything they said they would and nothing was too much trouble. I would have no hesitation in recommending their services to anyone who is planning a move abroad.

Service cost: £1800

Terrible.
Booked to move a grand piano and other household goods to France using two vans.
Neither van had any facility to move a piano (trolly, hydraulic lift etc) and company then said they don't move pianos. Piano left in UK.

One driver passable and careful with goods.
Second driver terrible. He spoke no English. Loading the van consisted of using packing-tape to tape the furniture directly to his van without using any of the blankets we supplied. Needless to say, this resulted in damage to our furniture as a direct result. Company isn't interested in any recompense.

Later, when trying to resolve the issue of the piano, they asked about packing for the piano and then used that as the excuse for not taking it - ignoring the previous excuse (not moving pianos) and the fact that neither van had the capability.

If you can't move pianos, say so. We were very clear both in e-mails and on the phone (before the move) about the piano but they quoted anyway with obviously no intention of moving it.

Service cost: £2000

They forgot to book extra loading help, had to pay extra when I realized this two days before departure, the driver arrived in the afternoon instead morning, the helpers were gone by that time. At the other end, the helpers weren't properly informed either, the driver wasn't told he had to help with unloading and carrying to 1st floor. Although all this was in the contract, the driver's contract didn't reflect this. His boss is somewhere in Poland. European moving don't have their own fleet, they hire other small companies to do the job, and those companies hire someone else. As a result - terrible coordination, and a total mess altogether. I wish I had booked a local man and van, who might be happy to bring me to Italy, perhaps at a somewhat higher price, but at least I'd communicate directly to them and know exactly what has been agreed and when they arrive.

Service cost: £3000

Driver screaming and shouting bad language in Romanian in my new road in France. Then decides to take a pee in the street too. The mayors office is virtually opposite my new house. Instead of spending a pleasant week getting to know my new neighbors, Ive spent the week apologising for his dreadful behaviour.
Ohh not to mention all my furniture is scratched and dented. All mattresses distoroyed in transit.
Sent a complaint a week ago and not a single person has responded.
Pity as the initial customer service was good.
Choose carefully!

Finally get a call and driver denies all what happened. I’m made out to be the bad guy.
Avoid at all cost as you will get the blame in the end!!

Service cost: £1800

Bad experience with this low cost removal company. Avoid if possible, as it seems it works as a lottery: either you are lucky and get professional employers to deliver your stuff, or like me, you have the worst experience. Only to name a few drawbacks:
1. driver was late for the pick up
2. the van that came for the pick up was not the one they were supposed to send (I've asked for parking permit for a different Reg number, totally useless..)
3. driver didn't speak English, making all communication extremely hard
4. several pieces of furniture arrives with marks, scratches or broken, despite all being flat packed, and we had provided blankets (that I suspect were not used)
5. we spent a great amount of time doing an inventory, in duplicate, and this was not used (I guess the driver couldn't read English either?)
6. boxes labelled as "fragile" arrived destroyed
7. I was charged 228 pounds for extra weight, but they couldn't provide evidence of this extra weight
8. I have paid a supplement of 175.44 pounds for the driver to assist with the unloading to the upper floor. He was not aware of this and fully refused to do it. He seemed in a rush to leave, left all the furniture scattered on the pavement and requested to sign all the paperwork so he could leave. As I mentioned before, communication was impossible, and despite all the begging, we had to give him an extra 20 euro (he did understand this bit), to help my husband with 3 pieces of furniture. My husband had to do all the rest by himself.
After this, I contacted the company in several occasions, but was just dismissed with lame excuses, customer service that seemed so good before the move, vanished after this dreadful experience..

Service cost: £1628