Eli Relocation

Bottom line up front: DO NOT USE. If you care for your belongings use a company like Atlas, Mayflower, or United Van Lines, or rend a truck and do it yourself. If you want to take a risk and gamble with ELI Relocation expect a low bid followed by an up charge after you book your move with them. Then expect your belongings to be poorly packed and damage when you receive them. Read more if you want a more complete account of our experience.

1) ELI Relocation provided a competitive bid for our move (it was not the cheapest) and we chose them based upon the professionalism of the sales person. However, once the deposit was made to book our move the honeymoon was over. Dealing with the operations staff was nothing but a hassle. Communication was poor to non-existent at times.

2) They said they would show up at our house to start the move on a specific date, so we coordinate to have family available to be there as my wife an I already had to move to our new location. They did not show up on the date they said; however, they did show up the following day.

3) They arrived with a truck that was too small for our belongings, and to make matters worse the "head mover" came in to say that we understated the volume of our belongings (even though I sent them pictures of everything we own room by room to attempt to avoid such problems while coordinating with the sales person) and he increased the cost of the move by about $2000. Oh and as I mentioned..the truck was too small, so my drum set, our patio furniture, and some planter pots we wanted to keep did not make it.

4) They learned their lesson from previous complaints as the semi that arrived at our house did not have volume markings on the inside of the trailer and the movers started unpacking quickly so there was no way to determine the actual volume of our belongings.

5) The moving service description included climate controlled storage; however, an office chair mat was completely distorted from being rolled and crushed while being stored in hot temperatures. Also, a large candle we own had completely melted in the jar and re-solidified sideways at some point during the move. This could have happened in a non-climate controlled moving truck, but it is worth pointing out that use of the term "climate controlled" is somewhat misleading.

6) We paid for "white glove" service for our 1928 baby grand piano. Which is supposed to include disassembly, packing, and reassembly. Well I guess it really means they build a cheap wooden base to strap it to with no padding around it because when it arrived there was a nice 2 to 3 foot scratch along the back side and the movers (subcontracted to the lowest bidder) stated they would not put the piano back together at our new location. I called ELI Relocation and they offered $250 to "fix the problem"; however, when I went back in the piano room the movers were putting the piano together. So I called ELI back to updated them on the change of heart. One hole about the size of a baseball in the wall (which they covered up with a card board box) and the use of incorrect hardware later we had a piano that was..kind of how it was before the move. Just don't walk by the side of the piano as the incorrect screws they used are sticking out, but they left the remaining hardware that they didn't know what to do with (sound board dampener and the correct hinge screws) sitting on the music stand.

7) The catch basin of our carpet cleaner was crushed on one of the edges, multiple large picture frames we own were scratched, our printer had about 30 pens and pencils jammed on the inside of it. Many boxes we opened looked like the contents were just thrown in the box, and we found multiple boxes that were empty.

In summary, I highly recommend that you do not use ELI Relocation for you moving needs. Find a reputable top rated mover that is licensed and bonded, or rent a Uhaul and do it yourself.

Service cost: $8600

This was my first time using professional movers and I was a little worried, but everything went off perfectly, and I was especially happy that I hired Eli relocation moving. Best moving service around! Fast, efficient, conscientious, anticipated needs and they were very time conscience, which I appreciate because I needed to stick to a tight budget. They got my 6 days move done with hours to spare. All 4 movers were polite, professional and worked quickly to get the job done. I would be happy to recommend them to my friends and family.

Service cost: $4520

I had many options but I chose Eli relocation moving based on the price and online reputation. The move was super fast without any single problem. I was so pleased about their price and other things. They used many innovative ways that made my move so easy and flexible. They have done all the packing and loading packing only in 3 hours. Trucks they were in great condition. I was pretty much happy to give responsibility to Eli relocation moving. They made my move so enjoyable. So, I strongly recommend this company.

Service cost: $4860

Eli relocation moving made the whole move easy. They helped retrieving my courage which I almost lost. We have a number of rustic furniture and tons of other items, especially kitchen items. I thought, it would not be possible to move all my heavy furniture. Darren and his team proved me wrong. They did a great job appearing on time and were vigilant with fragile pieces. They move the entire household without any trouble. They have been very reasonable. I would like to refer them to everyone.

Service cost: $4100

I thought I would have to stand steel to monitor the entire phenomena as I already have messed up with my former movers quite a few times. Eli relocation moving didn’t let me do that. They relieved me with their expertise and smooth work. Their people came and started moving my belongings like a mother. They were quite safe and properly shelved in the van. The new place didn’t have to wait long as they reached on time and reallocated my furniture within the right amount of time. No hesitation or nothing jerky took place. It was an easy move and easy to deal with Eli relocation moving.

Service cost: $3200

My family has a lot of stuffs. We are dedicated hoarders and separating from any of our hoarded pieces would damage our hearts massively. So when time came to move from Phoenix, AZ to Memphis, TN, I wanted to hire a moving company who could transfer all our stuffs without damaging them. We also wanted not to spend a fortune on moving. I contacted Eli relocation moving because they have a good reputation. They gave me a very reasonable quote. The 4 men they sent were all very capable of handling fiddly objects. They wrapped everything very carefully and then loaded them onto their trucks. There were 3 vans full of stuffs and all three of them arrived in Memphis right on the scheduled date. Everything was in excellent condition. Our move couldn’t have gone any smoother.

Service cost: $3675