Doree Bonner International

My experience with this moving company was extremely disappointing. Initially, they presented themselves in a friendly manner and provided their contact information. However, once the contract was signed and the payment was made, a new representative took over. In my case, the lady named Suzanne never answered my calls and would only return them at her convenience, disregarding whether I was available or not. The most frustrating aspect was the constant delays, and her confrontational attitude as if she were a Nobel Prize winner and I was incompetent.

Furthermore, their international partners were just as problematic. They added unexpected expenses, like storage fees, which were never mentioned during our initial discussions with Doree Bonner International. These partner firms appeared uncooperative and seemed solely focused on maximizing profits.

Regrettably, it felt like they were operating like a well-organized group, and I deeply regret ever utilizing their services. I would strongly advise against choosing this company for your moving needs. We are considering to take legal actions as the delay was beyond the timeframe provided us.

Move size: 2 Bedroom Home Service cost: £2800

We were moving from Dartford to Suffolk. Bonner's was the most expensive quote we received. However, they were the only company in which we felt confident. Their office was experiencing a problem with their telephones which necessitated emails when a quick telephone conversation would have been more helpful. The guys who did most of the loading, Dale, Graham, and Darrell were excellent. Dale was in control and dealt with all our concerns during what is always a worrying time.

Move size: 4+ Bedroom Home Service cost: £7000

Sent a large delivery vehicle despite being told of access issues. Did not provide the notice of delivery asked for, failed to hit their delivery window and then accused us of lying before insisting we pay for a second delivery attempt. How about you stick to what you promised, send the right size vehicle within the agreed time window, and employ polite drivers who won't lie? Review to be updated once we've received our belongings & can verify if they are undamaged (not hopefuly!). Avoid!

Move size: Partial Move Service cost: £250

Relocating provisionally or for good is a stressful matter, as we all know. But having your piano travel to the other side of the world and back if nerve-wracking.

Recently we had to move our daughter's piano from the UK to S'pore To make it clear: for us, this piano is affectionately referred to as "THE BOY". It is more than a pet and we saw it take to the see 'on its own' twice so far. Just to set the background straight.

The most recent relocation started at the end of January 2019 and reached its destination at the beginning of April.

Doree Bonner crew of four mighty lads came to collect 'THE BOY' and I have no words to describe how well it was taken care of, wrapped and loaded on the truck. A few weeks passed and not much happened, probably because of the weather or the normal operations in the warehouse. We saw our dear piano in a very neat crate and we were finally informed that it was loaded on a groupage container and left the shores of Great Britain on a very modern vessel which we were able to track throughout the journey until it docked at S'pore port in less than a month.
On arrival, we could see our "Boy" back home without a scratch.
We have been informed and reassured by the patient and friendly staff of Doree Bonner whenever we made an enquiry. (Not recommended, as these people know their job and re-confirm their good reviews.)
We will use Doree Bonner again with the first opportunity. The black cat on their logo seems truly auspicious. ;D
Thank you, Doree Bonner. We'll ask for your help again with confidence.

Service cost: £1600

I hired Doree Bonner to move my property from the UK to the USA. The property was eventually delivered 4 months later after a 6 to 10 week promised delivery time. Schumacher Cargo Logistics Inc. was hired as the local contractor to get my property from the port to my address. Upon arrival, the driver refused to enter the gated community with the lorry and said he would go to the local U-Haul and hire a vehicle to move my goods into and thereafter deliver the goods to me. For that privilege, he told me that it would cost me $250USD. This is the first time I was ever informed of the extent of that cost. The driver never made any attempt to enter the community to deliver the goods. The narrowest point the vehicle would have to negotiate was 14 feet wide (this is the gate entrance) with a direct approach from the main road. Thereafter, 23 feet and the narrowest and 25 feet wide at the widest point with all parked vehicles outside of this measurement. There was also another entrance which was twice as wide but the driver only used it to exit the property. I feel like I was 'held over a barrel' insofar as the delivery was concerned. If you decide to use either of these companies to deliver your property please make sure you are aware of this scam.

Service cost: £933

So far so good. The Doree Bonner International (DBI) representative Paul came to view the articles to be moved and speedily quoted competitively and successfully for the contract. The container is as I write, is still in transit and not yet delivered.
However to date I can say with confidence that the company's lines of communication and updates has been exemplary, informing me of progress at each and every stage. The point of contact has been Joanne Hill in their dartford office, who has been most professional, understanding and patient. Therefore I can say that to date DBI have lived up to a high standard and I have no hesitation in writing this positive review. (Dr. E D Uri).

Service cost: £2300

After a perfect job sending our daughter's piano from the UK to Singapore back in March 2019, Doree Bonner did it again, equally well.
It was a complicated and quite hectic move. We had to move to France for a year or so and A LOT of logistics begged consideration: documents to arrive from governmental bodies, hair-splitting concerns for both storage and shipment, workforce and skills, technical intricacies like dismantling furniture that required special attention, the cost involved for a dedicated truck, loading containers for storage, crossing the English Channel where it is better, just to name a few.

The crew was yet again brilliant, reassuring, sympathetic and thoughtful. One of them we had met before when the piano was removed, another one, a Polish, lead the team and advised with brilliant dexterity, the third one ready to accommodate our needs, polite and friendly.

The moving coordinators in Bath have been outstanding advisors and brought all things together smoothly and helped to bring down the cost to make it possible for us.

Then, there was the human touch: they understood my being emotional for leaving our home for the last five years. No words were said, but all was understood and they were all tactful and considerate.

Well, still waiting for some documents, but I trust all happens for a reason at Doree Bonner.

Yes, Doree Bonner, might be costly at a first glance, but looking at all the elements handled so well, there's a good balance price vs value for money.

Thank you, Doree Bonner, take care of our stuff in storage, looking forward to another cooperation next year.

Service cost: £3500

Packers missed a cupboard full of boxes on a move from UK to USA. This happened two years ago, but only just found this site.Packers did a good job, but they failed to perform a final check. I signed off just seconds before mistake was discovered, but they were not prepared to call the container back (it left maybe 10 minutes prior) They presented an expensive quotation for shipping the missed boxes, and denied all responsibility, packers lying about the details of the mistake. We ended up shipping the extras FedEx (who were half the price!) but they lost a box, and damaged another. We were told the shipment was going by sea all the way, but in-fact it was transferred to a train over the USA which took weeks extra than we were expecting.

Service cost: £5740

DoreeBonner were excellent from start to finish. As the completion date was right in the middle of the holiday period it was difficult getting a firm date from anyone, despite having many quotes. Paul managed to fit me in and his team turned up on time and were very efficient and helpful. They had a long wait before I finally got the keys to the house (long chain) and stayed late to complete my move. They came back the next day to reassemble beds, etc. So grateful for their professionalism and commitment. Thank you guys!

Service cost: £1160