DMG Direct

Booked removals and from day 1 communication was no existent.. I should of listened to my gut feeling.
Removal can turned up and goods would not all fit on the van.. The company tried to say this was our fault.
Our garden furnature was taken by a different company and the boss David said he would sort it out.
Again calls were never returned and I needed to go direct to their office.
Once there, I was told the transport of extra goods was down to me and told to call a mobile number for the other company. The other company even said they thought DMG was sorting it out.
The office never returned my calls before and after the move and blamed me for their errors.
Stay away from this company at you peril.

Service cost: £1500

Very disappointing. Ordered a bed from Bensons and the bed was delivered to their warehouse on 26 September. It took me three weeks to get a date for delivery to my house. Phone calls were never returned. Finally a date was agreed and was told the name of the courier who they were passing it to for delivery. I had understood they were delivering the bed. That date was 25 October when we would be at the house, our holiday home. When we arrived the Friday before on 19th, the bed had been delivered by a different courier and left in the porch. The packaging clearly said "This way UP" and two of the three packages were upside down. Both headboard and footboard were damaged. I rang DMG to complain and said we had agreed a date and they did not let me know the date had changed. Also was appalled at the way in which it was left in the porch with bootprints all over the packaging. Photos of the damage have been taken. DMG could not have cared less. No apology. No explanation as to why it was delivered on a day when they knew we would not be there. Bensons have been informed and are investigating. Would check that any furniture company does not use DMG as a go between ever again. Would not use this company.

Service cost: £433

I would advise anyone not to use this company! They provide awful service, were very slow move and made the job last a full day in an attempt to charge more money and at the end of the move had lots of damaged goods which they claim they didn't cause!  Communication from them was very bad and service was awful during and after the move.  You will have damaged goods and will not be reimbursed.  Come across as very helpful and professional when requesting a quote and when confirming their services, pity that service didn't continue for the move and after the move when reporting damages (which they claim you have 7 days to do) which is pointless as they will claim they didn't cause it and won't budge from that stance.

Service cost: £320

I would also agree that this company gives terrible service. They didn't bother coming out to see property and then when I called them to add a few things they upped the price. This was fair enough but the night before the move they phoned to say they would have to up the price again. We were really up against a rock and a hard place by then. We had used their packing service the day before and were assured that it would take all the stress off us. When the movers arrived they were angry at us as the packers hadn't packed properly. On the day of the move they were very angry and unfriendly (again they hadn't listened to their packers the day before re the parking. We were subjected to a torrent of abuse about the packing having not been done correctly as if it was our fault and it was very stressful. They then proceeded to angrily throw things into boxes. Many things were broken when we started unpacking. Upon arrival at the new house two of the men just walked off the job and left us with only one guy for three hours. They made what they had called a " stress free move" extremely stressful. The feedback afterwards was terrible. I was consistently told that the owner would phone me back but this never happened. When contacted about service and breakages they said " I'm not calling you a liar" which basically means we don't care. After yet another promised phone back that never materialised to discuss the service we are left frustrated and with many broken items with no apologies. Don't be fooled by the professional service on the phone. She is very nice and helpful. The owner/company itself does not give two hoots once they have your money. Never use this company.

Service cost: £780

The office staff were very helpful and guided you through the process and did their utmost to get me the cheapest quote that they could looking at every option (eg Sharing space in one van)

The delivery men were finished in an hour and a half which was outstanding. They were very friendly and efficient.

We had completely forgotten two chairs that were at the first pickup, when we told them about it, they offered to go back and fetch them.

When it came to unloading they phoned me when they were an hour away so that I didn't need to take the whole day off work. They were friendly and very helpful. Everything placed in the areas they were going to be unpacked in.

Great service, have already recommended them to people.

Service cost: £700

Moving home is a traumatic experience but from the very start of contacting DOG Direct there was friendly professional help all the way. I only had a small window of opportunity in which to move and really thought no one would be able to accommodate me. I explained my situation and the office girls sorted everything out for me. Being wheelchair bound I had to ask for the company to pack me up as well as move me. Nothing seemed to be a problem for this company and sure enough on the removal day the two removal men packed all my belonging and transferred them without loss or damage to anything. As a crafter I had lots of breakable and easily lost tiny bits and pieces. I can't believe nothing was lost or damaged. The speed at which they unloaded my belongings meant that the job was completed just as I arrived at my new flat..incredible! I cannot recommend this company highly enough so if you're thinking of moving then look no further than DMG Direct. They are a good solid company who perform very well and do exactly what they say they will do.

Service cost: £450