D & J Moving LLC

If I could give them negative stars, I would. This is the most horrible moving company that I’ve ever used and I’ve used a few. They are unfathomably worse by SO far. Boxes were packed half empty. Stuff just thrown in. Broken glasss, bent pans, ruined, ripped, stained clothes. This is after receiving our stuff over 3weeks late. Many unanswered calls. Our total due was almost more than double the original quote - obviously because the boxes are only half packed they took up more square footage. Still haven’t been able to get a hold of Diego or Justin who both knew of the problems that were happening, sold our stuff to a third party when I was guaranteed they wouldn’t.. There are so many more issues. I will be contacting the BBB and a lawyer about everything that has happened. Please, if you see this, be warned. Diego was absolutely wonderful UNTIL the moving company started messing up. And I haven’t been able to reach him since. Most horrible service I’ve ever dealt with.

Move size: 3 Bedroom Home Service cost: $10500

DO NOT HIRE THIS COMPANY. These people are a complete scam. First, they’ll tell you that you’ll receive your items in 21 days, then it’s 30 days. After over a month of waiting and calling, we still have not received our items. They have multiple complaints online, and also function under the name Quest Moving. There are reviews from individuals who never received their belongings!!
Not only that, but they will give you a binding estimate, load your items into a truck, then increase your moving cost so that you are forced to pay $5,000 more then quoted, which is completely illegal.
Pay attention to the company you’re hiring. There are warning signs I should’ve seen. First off, nobody there has a last name, they answer their phones “moving and storage” with no company name, and they show up in a rented truck to pick up your items.
Go online to https://www.fmcsa.dot.gov to read what people say about the 2 companies they operate under, as well as the BBB. PLEASE DONT BE FOOLE.

Move size: 4+ Bedroom Home Service cost: $18000

The sales process:
The sales guy, Richard was very friendly and helpful. He told me exactly what I wanted to hear, even when it contracted the contract. After I paid my deposit he vanished. He became non-responsive as soon as things started to go wrong.

The pick up process:
Richard had set me up with a pick up time frame of 2pm - 6pm on December 22nd. I got a call from the driver around noon that day stating that their truck had broken down about two hours away from me and the earliest they could get to me would be 11pm. I did not want men that I don't know in my apartment at 11pm, so we rescheduled for 7am on the 23rd. When the driver did not show up by 7:15 am, I called him to find out where he was and he was still asleep. Three men showed up to move my stuff at about 8:30am. They were all very nice, but extremely unprofessional. Here's a few examples: When I opened my fridge, one of them looked in and asked if he and his two other guys could have water bottles. These were Smart Water and they cost about $2 each, but it would have been awkward to tell him no. A different guy asked if he could use my restroom and of course I told him yes. About 30 minutes later I made a comment to him about leaving the seat up, and he just laughed and walked away. He never put the seat back down. That same guy asked me if I smoke pot because he saw me smoking regular cigarettes. Lastly, they put a dog gate on my inventory list and they did not take my dog gate. That gate stayed in my apartment until December 30th. I was charged several hundred dollars more at pick up than Richard had initially quoted me.

Trying to find out the status of my delivery:
I was under the assumption that my items would be delivered prior to January 7th based on the conversation and correspondence with Richard. I started calling Richard and every other number I had for D &J on January 3rd, and no one could tell me where my items were. After more than 24 hours and four phone calls later, I was able to get Diego on the phone. He was unsure why none of his people could tell me where my items were because they were still at his warehouse. Diego frankly did not care that I was upset or deceived by Richard. At one point during our conversation he stated, "If you had a $10,000 move, you would have your stuff by now.” He did not care about my $3,000 move or the fact that it was nearly everything I owned.

My delivery:
I finally got the phone call that I had been waiting for on January 24th. The morning of the 25th, the driver called me and said that his truck would not fit in my apartment complex. I had to pay an additional $300 for them to rent a smaller truck to transfer my items into before they could make my delivery. As the two men were moving my items into my apartment, I noticed that NEARLY EVERY ITEM WAS DAMAGED. They tried to leave me with someone else's dog gate, even though they had been walking in and out of the one that I personally moved into my apartment weeks prior the entire time. Lastly, they lost my one and only irreplaceable item. It was a priceless painting that my grandma had painted for me and given to me as a gift. I know that it made it on the truck at pick up because I was charged $30 in packing materials for it. I was texting Diego pictures of every damaged item and told him about my missing painting and he did not offer one apology. He kept referring me to fill out a claim and at one point wrote that my damaged items, "didn't look that bad.”

Their sales people set unrealistic expectations, their movers are unprofessional and will damage and lose your items, the coverage for damaged and lost items is an insult and the owner of the business does not care. I told Diego that this has been a heartbreaking, miserable and infuriating ordeal for me and has has not offered one apology or showed me that he cared at all. I wish I had never done business with them.

Move size: 1 Bedroom Flat Service cost: $3000

Hard work. Dedication. Commitment. Excellence. That is all what D & J Moving is about. The crew they have in place ensure that this is achieved at all costs. They will always do all that is within their capability just to ensure that all that is here is achieved. They are so selfless and I do appreciate that about them. That gives me a reason to prefer them over the other relocation companies. A job well done is always worth going back for. That is what I was taught. I was offered commendable services when I sought the services of D & J Moving and I would really love to go for them again the near future. Whenever I am moving to a new residence, it will be them doing it on my behalf and I have absolutely no reason to doubt that. They did it once and they have the full potential of doing it yet again!

Move size: 3 Bedroom Home Service cost: $2600

I will forever stick to D & J Moving as my ideal choice movers. So far, they are the best I have seen around. Their services are so diligent and the way they handle customers is apparently good. I was treated perfectly well when I consulted them. My goods were even treated better because there was no loss or any form of damage. That makes them so different in their dealings. I have treasured diligence, expertise and professionalism. So when I got a service provider who came with all these as a pack, I felt so much delighted. I could not hide my joy even when the able crew was moving properties from my new home. The way they worked inspired I and I kept on smiling. After they had been done with the loading, the properties were safely relocated to Illinois within a commendable time frame. The offloading was perfectly carried out and they even helped me out in the arrangement of everything in my new home. What more could I ask for?

Move size: 2 Bedroom Home Service cost: $1900

This company that is based in FL is a SCAM. I used them to go from NJ to TX and they sent me a BINDING estimate, asked for a deposit to secure my move then once the mover had gotten to my place and started loading the truck, they said I didn't have enough cubic feet to finish the job and it will cost me more to place everything on the truck almost 1000.00 more. Then they refused to to tell me the storage location. Please do not deal with this company, they will take you to he'll and back, just to keep you belonging and extort more money from you. They are brokers not movers, check their DOT#. I wanted to cancel my business with them and wrote them letting them know to deliver my belongings to a local storage NJ I'm comfortable with and they wanted me to still pay 1660 for the move reserved for TX..im having such a hard time with this company and the police will not do anything..BEWARE!!

Move size: 2 Bedroom Home Service cost: $1660