Cross Town Movers

My horrible experience with Bekins Cross Town Movers (BCTM) of Medford Oregon.

After getting an estimate we decide to purchase our own boxes and pack up 90% of our belongings ourselves to save money. My mistake was in letting them pack the other 10%.

Packing day arrives and 2 guys from BCTM show up. All they have are all old, used U-Haul boxes. They are clueless. After they leave we repack many items ourselves.

Pick-up day comes and they are running late. Due to the late start they have to quit early, it’s too hot and everything won’t fit in the truck they brought anyway. They come the next day to finish loading and put our items into their storage facility. Everything stored now, delivery set for August 26.

A few days later I get a call from BCTM wanting payment for packing, loading and storage. OK, except that BCTM wants me to pay EXACTLY what is on the estimate. Ummmm, no. The estimate was based on them packing much more than they did. They agreed to cut the packing fee in half, I still paid more than I should have.

On August 26 I get a phone call. The truck was overloaded and they had to turn around to unload 1,500 pounds to get under the maximum weight. They are now on their way but it will be too late for delivery on August 26, delivery will now be on August 27. As for the 1,500 pounds, they will deliver that within 2 weeks but need to check with the schedulers and get back to me. They don’t.

August 27 arrives and so does BCTM. They begin unloading. The worst part was seeing the damage that has been done to our personal belongings. Basically they do not care about your stuff. Period. As this disaster is unfolding around me, BCTM calls wanting payment. In full. While still holding 1,500 pounds worth of our stuff back in Oregon. Ummmm, no. They agreed to pro-rate the payment based on the weight. I’m told we’ll get the rest of our stuff within 2 weeks.

September 7 arrives and I finally hear from BCTM. They will be delivering the 1,500 pounds on September 9.

September 9 arrives and I receive a call from BCTM. They are not coming. Blah, blah, blah, more excuses, more apologies. They will now deliver on September 15.

September 15 arrives and I receive a call from BCTM. They want the rest of the payment that was pro-rated from their partial delivery in August. Ummmm no, your guys aren’t even here. They agree to wait until the movers actually arrive. I then receive another call from BCTM. Yes, they are still coming but our antique china cabinet did not make it on this trip, blah, blah, blah, more excuses, more apologies. I’m told that the china cabinet will be delivered “within the week”. The truck arrives and BCTM immediately calls for payment. Foolishly, I paid the balance in full. They unload our stuff, minus the china cabinet, offer more apologies and leave.

September 21 arrives, our antique china cabinet should be delivered by tomorrow. I call to find out what time they will be showing up. They are going to call the driver and call me right back. They never called back.

September 22 arrives, I call BCTM and no one answers the phone. They now screening their calls. I leave a message. No one ever calls me.

September 23 arrives, I call BCTM, no one answers, I leave a message. I call a second number I have for them, no one answers, I leave a message. I call a third number I found for them and someone answers! I explain what is going on. He says he will make some calls and call me right back. He doesn’t. I have my wife call from her phone. Someone answers! She hears the insincere apologies and is promised that they will call her back by the end of the day. At 7:30pm, they call to say they will call by noon tomorrow with a firm delivery date. Next day, no one has called. At 2pm my wife calls and they answer again! More apologies about not calling back but we now have a firm date of October 9.

October 7 & 8, multiple calls to BCTM. No one answers, no one calls back.

October 9 arrives, delivery day. We call BCTM, twice, no answer. We wait all day for our delivery. No one shows up. We now realize that we are never going to receive the antique china cabinet.

So what now? I assume they are either out of business or have decided to just keep our antique china cabinet (they already sent a picture of proof that they do indeed have it).

If you still decide to hire Bekins Cross Town Movers, just know that this is how they operate and that all of this can happen to you too.

Move size: 3 Bedroom Home Service cost: $9800

Alex, Darin and Josh were very careful moving our household goods and furnishings. I recommend this company to anyone considering moving. These three guys knew exactly what they were doing.

When they arrived at our destination there was not delay, they got right to work and began unloading. If I needed this kind of service in the future, i would not hesitate to book a move with this company and crew, Ken in the office was also helpful.

Thank you for excellent customer service.

Move size: 2 Bedroom Home Service cost: $1700

Art & Jeremiah were the best. Worked great & did everything I asked of them. Very nice & personable. Appreciated all the moving & help they gave me. They don’t waste any time at all. So nice to get part of the move done & we will be back for more. This is the second time I have used Cross Town Movers & I have not been disappointed. My

Daughter has used you before also.

Many thanks again Art & Jeremiah. You did a great job. Much appreciated.

Jancy

Move size: 3 Bedroom Home Service cost: $648