General content guidelines
Our website allows users to contribute different kinds of content, including reviews, photos, documents, review responses, company logos, and more.
Playing nice isn’t hard, but just in case, we’ve put together these general guidelines. Please also read the guidelines below for specific types of content that you might contribute to the site.
- Inappropriate content: Colorful language and imagery is fine, but there's no need for threats, harassment, lewdness, hate speech, and other displays of bigotry.
- Conflicts of interest: Your contributions should be unbiased and objective. For example, you shouldn’t write reviews of your own business or employer, your friends’ or relatives’ business, your peers or competitors in your industry, or businesses in your networking group.
- Promotional content: Unless you're using your Business Owners Account to add content to your business's profile page, we generally do not allow promotional content. Let's keep the site useful for consumers and not overrun with commercial noise from every reviewer.
- Relevance: Please make sure your contributions are relevant and appropriate. For example, reviews aren't the place for rants about a business's employment practices, political ideologies, extraordinary circumstances, or other matters that don't address the core of the consumer experience.
- Privacy: Don’t publicize other people’s private information. Please don’t post close-up photos or videos of other patrons without their permission, and please don’t post other people’s full names unless you’re referring to service providers who are commonly identified by or commonly share their own full names.
- Intellectual property: Do not copy content from other sites or users. Write your own reviews and take your own photos and videos.
Review guidelines
The best reviews are passionate and personal. They offer a rich narrative, a wealth of details, and helpful tips for other consumers.
We want to hear about your firsthand consumer experience, not what you heard from your co-worker, friend, or significant other. Try to tell your own story without resorting to broad generalizations and allegations.
Accuracy: Make sure your review is factually correct. Feel free to air your opinions, but don't exaggerate or misrepresent your experience. We expect you to stand behind your review.
Everyone who is about to write a review must accept these content guidelines:
- Contributions should be relevant and appropriate. Reviews should not include rants about a business's employment practices, political ideologies, extraordinary circumstances, or other matters that don't address the core of the consumer experience.
- Reviews may not include threats, harassment, lewdness, hate speech, and other displays of bigotry.
- Contributions should be unbiased and objective. Reviews of your own business or employer, your friends' or relatives' business, or businesses in your networking group are not acceptable.
- Publicize other people's private information is not acceptable. Don't post close-up photos of other people without their permission.
- Use your own photos only. Do not post copyrighted photos.
- Do not copy and post content from other websites.
- The reviewer must must have been a customer of the company that is reviewed.
- Only one review per move/transportation per company could be posted. "Play-by-play" reviews are not allowed.
- Companies and their employees may NOT submit reviews under any circumstances, even by request of a customer.
- The poster of the review is responsible for the review content. False info may result in review filtration.
- The reviewer must have been a customer of the company that is being reviewed.
- Reviewers must accept our terms of service.
Photo, File and Video Guidelines
Reviews with photos always attract more attention.
- Business photos and videos should be broadly relevant to the business and reflect the typical consumer experience.
- Do not copy and post content from other websites.
- Use your own photos and videos only. Do not post copyrighted content.
- Visual content should be appropriate for all audiences.
Business owners content guidelines
If you become a business member of our community, you will receive a password and account designation upon completing the registration process for our Web Site. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this.
If you are about to edit your moving company profile, you must accept these content guidelines:
- Business information: use it to tell something special about your business. Keep it relevant. Do not use this feature to attack your competitors, reviewers, or our Web Site, and don't use it to seed keywords or post special offers or promotions - we will remove them.
- Business owners can address issues publicly by posting a public review response. Don't use public comments to launch personal attacks, advertise, or offer an incentive to change a review.