Condor Moving Systems

Our recent inter-province move was handled expertly by the mover. All of our items were immediately and meticulously loaded up on moving day. He was quite accommodating in setting up storage for a lengthy period when our plans altered. Everything arrived on time and was unloaded into the desired rooms when we were ready to accept delivery. I had great faith in Condor Moving Systems the entire time, and I wouldn't think twice about using them again. There were no unstated costs or additions that we hadn't previously approved.

Move size: 3 Bedroom Home Service cost: $4000

Awful and unprofessional! Mover came and before he touched anything stated it was going to be DOUBLE what I was quoted. I asked him how if the items I brought were in a uhaul smaller than 500sq ft, packed myself, and still had room left and I downsized more than that!! He said 500 sq ft in his truck was different than 500 sq ft in a different truck? Mover then stated that he needed to repack some of my boxes, which I told him not to worry-just to take the ones he didn’t need to repack-he TOOK NOTHING; none of the totes that were packed perfectly, none of the TVs that were INCLUDED in my move, not even my child’s mattress!!! When asked why he wasn’t utilizing the space that was remaining with those items, he said that he didn’t have any more room on his truck and left!! Now, my belongings that I’ve already paid to move once, are still in a house that I am no longer in, in a state that I am no longer in!!! What a nightmare. As a business professional myself, I would be appalled to know this is how any customer is treated. As a consumer, DO NOT USE THIS COMPANY, RUN!!! Picture of the truck that had “no room”, and picture of ALL belongings that were paid to be moved

Move size: Partial Move Service cost: $3000

BAD EXPERIENCE! I handled moves for employees 10 years again and they always had a good experience. When I put this together for my 80+ year old mother, it was a disaster. They would not return my calls - I had NO RECOURSE.

They broke a couple of antique lamps, stole all her coins in her bank money bags, probably $2,000. They dumped jewelry, shoes and hanging clothes in tall make-shift boxes,

stacked them high in the garage. They were incredibly heavy - I couldn't lift them - had to have men come over to move them so I could unpack!

I spent about 1 1/2/ hours with their rep, answering questions and using Facetime

on my phone so she could scan every room and take her own pics of everything for the move. Chole estimated it at $8,500. The cost was over $12,000 and they forced a $900 tip when they packed and took my mom's things which made it over $13,000. Would you really question a mover's tip when they are about to take everything you own. Probably not and so you feel you have to pay it.

I understand it could have been misquoted somewhat, but not an extra 50% of the estimated cost, and then to add missing items and no recourse. If you need someone to move your household things, please make sure you find someone IN YOUR AREA and BY RECOMMENDATION ONLY or you may be at risk for this same type of experience. They said they were out of Hurst but I was also told they are out of Florida-who knows for sure. The guys in charge of the crew who packed and unpacked both said they had been there 18 years. I don't know that I believe that, and I can't help but think the "crew" were day-laborers - they had NO regard at all for your belongings. Their 5-star reviews have to be from friends trying to help their reputation!

NEVER AGAIN CONDOR, NEVER!!

CONDOR MOVING

711 W HURST BLVD, NISRINE GAL, HURST, TX 760530000

+1 817-799-3995

Move size: 3 Bedroom Home Service cost: $13000

On January 26, 2022 Mario took our inventory of items we had, and quoted us a space of 269 cubic feet. While on the phone with my mother, we asked Mario exactly how much the TOTAL order would be for. Not the deposit, but the TOTAL order. We wanted to pay in full for the entire order and Mario expressed that the order total was for 1,994.40. We paid the entire order.

February 14, we called Mario back to revise the order. We added 6 small totes and less boxes , but kept everything else that was on the original quote. He expressed it would be a balance of $239, which we were completely prepared to pay the day of. We praised Mario for his hard work and all was fine. Our moving date was February 18, 2022. As soon as the foreman came to take inventory, he expressed that we only had 269 cubic feet of space and he was concerned that wouldn’t be enough space, and at THIS time we learned of the extra fees.

Attempting to call Mario multiple times, we had no choice but to tell the foreman to load the truck on & let us know the additional cost. Once finished, the foreman expressed that it didn’t matter what they originally listed on our quote, he just needed to abide by the footage on the truck and listed on the quote. Our things (we did NOT have more than what we listed on the final quote, we had LESS) ended up taking up close to 700 cubic feet. The foreman let us know it would be an additional almost $5000 to fit everything that we ALREADY paid to move back in January.

After more attempts to rectify the situation, we got in contact with Clineisha at dispatch. She expressed she basically couldn’t help us , but she could wave the $239 balance and it would be a $0 balance and conveniently, both supervisors were in a meeting. After almost two hours of waiting, hoping for a call back, we had no choice but to tell the foreman to remove ALL of our furniture from the truck. The only thing that fit under the 269 space were our boxes. After multiple hours of debating back and forth, we eventually gave up and the movers brought all of our things back in and we left many pieces of our brand new furniture outside.

Clineisha spoke to the foreman, the foreman told me that my balance was $0 and I signed paperwork and they left.

Saturday, February 19 came and I received a text from Josh the truck driver saying he would be there around 4:30pm. Josh asked who would be taking care of the $600+ balance left over. At this point, I’m extremely irritated because where did a balance of $600+ come from?! After hours of more debating, the manager calls me and I explain to him we did not have a balance and we were not paying an additional $600 we knew nothing about. After plenty of rude remarks, the manager expressed that the driver got it wrong and we actually had a balance of $239 instead. This is the same $239 that Clineisha at Condor waved the day of the move. If we had a balance of $239, we would have had to pay it at pick up, which was WAVED in the first place.

5:30pm comes and Josh finally arrives. Josh tells us that there isn’t anywhere to park but he’ll “find somewhere eventually”. About two hours pass and after many failed attempts, Josh did not in fact find somewhere and he said the lines were too low in the alley. My landlord was there and expressed the lines were not too low, Josh did not seem to be very good at driving his truck. Josh found parking down the block and again, expressed to us that he would have to charge us an additional $600+ because after 150/feet there was an additional charge. AGAIN, THAT WAS NOT EXPLAINED TO US. After more time, I guess Josh’s supervisor told him just to do the move. My landlord told me that during the move, our things were thrown, mishandled and carelessly handled because Josh seemed to have an attitude. My landlord had to go to the length of actually asking that he stop complaining and cursing because it would probably make it easier. Josh never called us back, we found out our stuff was there from our landlord.

This company has been terrible at every process. We lost thousands of dollars in furniture that we have to replace. We were talked to very rudely by multiple people and treated as we did something wrong just because we had no intention of paying thousands of dollars extra for a move. If we knew it would be over the originally cost that we were quoted, we would have NEVER went forward with the move and I believe this is why you all drastically under quote people so they can book with you all and then charge them thousands of dollars extra once you get there. You tie people’s hands behind their backs and squeeze more money out of them the day of. This is manipulation and disgusting as human beings to tear other human beings like this, especially after a global pandemic you all should be ASHAMED.

Move size: 1 Bedroom Flat Service cost: $1900

Before choosing Condor Systems as your mover, I must strongly (STRONGLY) urge you to reconsider. As background, I recently selected Condor to move me from Texas to New York.

The moving crew comes a couple days later and loads everything on the truck. When it comes time to pay a portion of my balance, I get hit with an extra $1000 charge. Despite having done multiple facetime walkthroughs and doing a thorough inventory, my cubic feet in the truck was 50% higher than what I was originally quoted. I assume this is fairly standard practice in the industry, but be warned – whatever they quote you, add at least 30-40% on top of that to be safe. They throw out low quotes to get you hooked, then add on the fees (more on that below).

Condor picked up on a Friday, and then the real problems started. On Monday, I got a call from Emmett asking me if I wanted to ship my stuff that day. Obviously I said yes, at which point he says that in order to ship I need to pay an additional $1200 shuttle fee. For those of you who do not know, the trucks that Condor uses to ship across the country are not allowed in Manhattan. Instead, the trucks unload onto a smaller ‘shuttle’ truck to deliver in the city. That is fine, that is the law of New York City. However, I told Condor a month earlier I was moving to Manhattan. Why would they not include the $1200 in the quote when, by law, they knew they would need a shuttle? The answer is simple – they quote you a low price in order to get you to use them, then they charge you more (more additional fees described below, but so far we’re over $2200 over the original quote). After much wrangling I was offered a $500 discount. I took it because I was literally homeless by then and all of my life’s possessions were in their hands. They know they leverage they have over you and the exploit it 100%.

Please, please do not use Condor for an out-of-state move. While they use their own crew for Texas, they contract with local partners in the city to be delivered. The crew they sent me was offensive. First, it starts when I was told they would be making the delivery on a Thursday. So, I fly into Manhattan Wednesday night and stay at a hotel. Thursday comes around and the team hired to the delivery, led by a man named Sergio, refuses to answer my calls. After about 2pm I had given up hope, then Sergio calls to tell me that he can’t make it that day. Turns out it was because there was a light rain – so I had to pay several hundred dollars for an additional night in a hotel.

The next day, Sergio comes around 2pm. It is just him and one other man in his 60s, who was actually just the truck driver. It took Sergio an hour to find parking, and he was nervous about getting a parking ticket. So, he said I had to wait in the driver’s seat of the truck to make sure he didn’t get a ticket. I forgot to mention, I paid $1500 for the ‘white-glove’ delivery service – Sergio and his team were supposed to rebuild all furniture that was disassembled during the move, put boxes in the appropriate room, etc. Instead, I literally sat in the moving truck for over an hour until he found a new spot to park in. Also, despite parking approximately 10 feet away from my building, I was charged an additional $500. This was because the actual number of steps to the elevator was more than 100 feet (he counted everyone), and, to top it off, there was a $120 ‘elevator fee’. Keep in mind if the apartment was a walk up there would have been a stair fee. Again, clearly they knew when I gave them my delivery address that included ‘apartment 16D’, they were either going to charge a stair fee or an elevator fee (how else would you get up to an apartment?), but that did not appear in the quote. They lure you, then stack fees on top of fees.

With a crew of only two people, it took them over 7 hours to deliver everything. In Manhattan, movers technically not allowed to move after 5pm – they made the entire building staff stay until nearly 10pm on a Friday. They did not build a single piece of furniture (what in the world did I pay $1500 for?). They threw everything in the living room. If my wife and I didn’t simultaneously move the boxes or unpack them, they would have run out of room; we essentially became persons 3 and 4 of their moving crew that we paid for. They left trash everywhere, the whole thing is nightmare.

In sum – whatever Condor quotes you, they will add thousands more in fees that they know about. Their whole business model is to put you in a very vulnerable position, then wring you for everything your worth. I cannot emphasize enough that these people are borderline criminals. I’m fortunate that I had enough money to cover the additional amounts, but I cannot help but think about a scenario where I didn’t – they have everything you own, and they make sure you know you have no power but to pay.

Move size: 2 Bedroom Home Service cost: $7000

Worst long-distance moving experience ever. I was assisted by an employee of the company who was very helpful, kind, and knowledgeable of the policy and guidelines. After agreeing to accept the service “ paying the deposit". Unfortunately, the employee who assisted me days later was in a car accident which then lead me to be assisted by the front desk to assist me further. I was quoted $1,519 originally and was ensured the carriers could meet my requested pickup date. Which due to the weather was extended days later. “ Understandable “ due to weather conditions. During this time I then expressed I would be removing/selling items from my inventory. I was advised by both employees that would be more than ok and it would then change my cubit feet usage and lower my cost.

After updating the employee who was replaced by the original adjuster who was in an accident. I was sent an updated binding estimate. Days later I was called by the Business owner who was unbelievably rude, aggressive, and unprofessional explaining she will not change my cost and I would be charged the original price despite me not utilizing the space. “ Fraud “ she then proceeded to “ negotiate “ half the amount I should not have been charged for and then explained my delivery date will not be met. I explained that I was told differently by the two other employees who assisted me. She then explained she cared less and refused to honor what I was originally told. Not to mention the day she rescheduled my delivery date for was a holiday January 1st which then didn’t allow me to have secondary options for transporting my things. Which also caused me to pay an additional $300 to the company for transporting my items. I paid $2,000 for a move I was originally quoted $1,519. All the employees were helpful, kind and assisted me with the policy and guidelines however the owner was unfair, rude, aggressive, and fraudulent. I truly regret choosing this company. Save yourself the headache with this company.

Move size: 1 Bedroom Flat Service cost: $2000

This was my second time using Condor Moving Systems and the experience was awesome. They were all super flexible to my questions and very helpful in working directly with my building to provide them with the compulsory insurance paperwork. On the day of the move these guys arrived 10 minutes earlier than scheduled!! This was very accommodating since I had the moving elevator booked for only a short while. They were very professional and very careful with my furniture and electronics items. Would definitely recommend them again in future.

Move size: 3 Bedroom Home Service cost: $3600