CBD Movers

Prior to be hospitalised for blood poisoning I gave my new boss the wrong bank account. OZZIEE MOVERS(aka CBD MOVERS)happens to be the wrong recipient. My boss and I tried to recovered the money back unsuccessfully.

OZZIEE MOVERS(aka CBD MOVERS) says it's not their mistake so they should keep the money. OZZIEE MOVERS will take and keep money send by mistake from someone hospitalised. OZZIEE MOVERS honesty standard. OZZIEE MOVERS will have access to your bank account when charging you. OZZIEE MOVERS will have access to your belongings and holding it.

OZZIEE MOVERS will be running errant in your house.

OZZIEE MOVERS & CBD MOVERS are the same company owners.

STAY AWAY !!!.

STAY AWAY !!!.

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Move size: 2 Bedroom Home Service cost: $1000

Hi,

This removalist company keeps scamming honest people. They are tones of stories like mine. Here is what happens when using their services.

On 3 April 2022, I used your removalist services. Two men came to execute the job on that day.

The removalist called at 6 am the morning of the move to tell me they would be at my place at 8 am. They arrived at 9:30 am and did not start working before 10 am because they could not reverse the truck in our huge driveway. I noticed from the beginning that they were working at a languid pace. They finish loading the truck at 2 pm. All of the boxes were organised and put in one place to make the loading process more straightforward. It took them 4 hours to load the truck, but they refused to bring some items, pretending that the truck was packed, which was not valid. This caused my partner and me to do several backs and forths to load our cars to finish the move.

Arriving at the new house, they were greeted by my partner. She also noticed that they were working at a slow pace that was not normal and told them. One of the men rolled his eyes at her. She also asked them to stop dragging our furniture on the movable part of the truck. Again, one of the main gave her a condescending answer stating that our furniture was already damaged. She mentioned that it was not true and asked them to lift the furniture instead of dragging it. Then the two men started screaming at each other in a foreign language and stopped unloading the truck. My partner told them that she would not pay for their losing time, arguing with her and each other.

Then they asked her to pay right away even though the job was not finished. She refused. Our confirmation email tells us that the job must be paid after completion. She would call the police when one of the men called his Superior. My partner spoke with that person and complained about the pace of the men making our move, their attitude toward her, and how they were treating our belonging. The man on the phone advises paying for the job now and making a complaint.

After the removalist finally left our new house, we realised that they had left some furniture outside in the front garden (it was raining) and that some of the furniture was damaged. Also, the removalist left our new house at 8:15 pm, and we have been charged for 11.5 hours plus a $25 extra that we don’t know what it is. If we do the maths, the number of hours we have been charged doesn’t make sense.

They overcharged me $507 and offered me $50 as a goodwill gesture for the damage to my furniture. Damages that they refuse to admit it was their fault after I sent photos.

Move size: 3 Bedroom Home Service cost: $2267

My mother and I booked CBD movers to move 1 large sofa that we could not move ourselves. We were quoted $202 for the full job. I booked for Friday 29/7, PAID A $67.50 DEPOSIT TO LOCK IN THAT DAY and was told drivers would arrive between 10-2. I took the day off work to meet the movers. They did not show up AT ALL on the Friday stating their truck broke down and they have no replacements which is honestly not good enough for a company with an entire fleet of trucks at their disposal. It seems to me they overbooked themselves. BUT IT GETS WORSE. I begrudgingly reschedule for the next day despite it not working with my busy schedule and they complete the move and charge my mother $270! And have also not taken the deposit off the end amount! I reach out to them about my issues and all they admit they owe me $67.50 (would they have tried to get away with it if I hadn’t called them?? Probably!) and kept sending scripted responses that did not address my issues with the movers not showing up on the day I took off work! And to make it worse they are now holding the refund of my deposit ransom until I agree to sign a form about not following up with a complaint or taking it any further! I deserve a discount for the movers not showing up as well as receiving my deposit back that I’m owed!

Move size: Partial Move Service cost: $270

DON'T DEAL WITH THESE SHONKS!

I was moving a small 3 room office in Spring Hill with a moderate amount of furniture. First of all, they said they couldn't find a park (despite there being two loading zones less than 50m away) and drove off so the move was postponed a day and they returned with a smaller truck the next day. They were slow, had no platform trolley or stair trolley. It took over 8 hours to complete the removal and they were clearly not professional removalists. They wouldn't move PC monitors despite agreeing to the list of items I sent in advance which included monitors.

Worse still, they were incompetent and careless and damaged several pieces including an expensive desk suite, a cabinet and a fridge top. The estimated damage is almost $3k. They wanted me to pay on the spot and I refused. I have asked for insurance claim forms and they have so far failed to provide them but they keep harassing me for payment. They spend more time and effort threatening and harassing customers after the fact than they do performing the job and providing customer service. Zero stars and I'd give less if I could.

Just find someone else. It's not worth the pain.

Move size: Office Move Service cost: $1535

I wasn't going to leave a review but after the appalling customer service I have no choice. I DO NOT recommend using this company. Firstly they overcharged me. When questioned they first told me it was due to a stairs fee (I have a lift). They then sent me the invoice which had no stairs fee but charged me 30 minutes longer and a trolley fee (not on the original quote and you'd think a trolley was a given for a moving company??).

They also damaged the walls due to negligence and laziness, attempting to drag something too wide down the hallway that easily could have been turned sideways. By the time i witnessed what this removalist was doing instead of waiting for the other one to come up and help the damage was done.

Customer support has failed to offer any assistance with the repairs even though its in their policy. They also have refused to correct the overcharge. I am now forced to go to consumer affairs.

Move size: 1 Bedroom Flat Service cost: $600

I hired CBD to move the contents of my small 2 bed apartment, to an apartment, within the same complex. No vehicles were required, simply moving items from one lift to another, across a basement carpark. I highlighted this to the company (and yet they charged me for a 4.5 tonne truck)

They did not effectively load the trolleys, (only 1 item on the trolley, did not load multiple items or fill up the trolley or lift, eg filling the gap under a table with boxes, when safe to do so). A friend and I ended up having to help and used my own trolley to load multiple items (to demonstrate), and they still only loaded their trolleys with minimal items, & threated to walk off the job. My friend and I then started filling the lifts, and they grudgingly towards the end, started to help load/unload. Out of frustration, I loaded my own trolley to brim with boxes and items, even at 5"2, pushing a trolley on , I moved swifter than the "professionals". Unsurprisingly, 4 hours later the job was not complete. I called & emailed CBD movers, during the job to highlight my concerns. I tried to take photos of the ineffectual trolley loading, and the staff threated to walk off. Later the "mediation" team of CBD asked for video footage of their staff being lazy & asked why I didn’t highlight the issues during the move! They also highlighted that the move took so long because the distance between lifts was 200m hence the delays. We measured it. Circa 70 paces/circa 35m. Horrendous service, horrendous mediation, and linked to CBD movers. Another scam company. Beware.

Move size: 2 Bedroom Home Service cost: $600

BEWARE BEWARE BEWARE DO NOT USE THIS COMPANY!!!

1. They move at a snails pace

2. The expect a cash payment on completion. I needed an invoice to be raised through the account team, and account team they increased the hours and amount. they called me 6am - 10pm harassing me for an extra payment.

3. None of the movers could speak English.

4. They damaged my tv unit and they are not going to take a responsibility to fix my tv unit and i am taken legal action.

With my 4 witnesses.

Move size: 3 Bedroom Home Service cost: $850

My previous review described a horror moving weekend, with stalling tactics, extra charges and my son’s hospital bed and wheelchair being held hostage on the CBD truck unless I paid extra money.

You will read that I was threatened, stood over and intimidated by 4 CBD movers. It was only the neighbours threats of police that got them to back off.

Fast forward to this week.. after posting a bad review, I have been called everyday, sometimes twice a day by CBD movers, suggesting they want to talk about what happened, but never take responsibility for the threats and intimidation. The conversations seem scripted and lack sincerity.

Last night I received a call suggesting I would be given a $100 refund (my total job was close to $1400!) if I changed my review to 4 stars and told the general public that CBD movers rectified my issues.

I will not lie for $100! I will gladly accept a refund, but not at the cost of my integrity! Accepting the refund means that I as long have to sign a waiver that closes my complaint. In my mind all the money in the world will not take away what happened to me. I cry every time I think about my experience of intimidation, and now the daily calls are bordering on harassment.

Here is copy of email I received yesterday:

“ As discussed over the call we would request you to kindly update the feedback upto four stars after we initiate the refund and share the refund receipt.

As an apology gesture, the Management has decided to approve a refund you $100 to resolve this matter.”

You cannot buy my silence!

Move size: 3 Bedroom Home Service cost: $1400

Booked in a job, they came and left again without a single explanation. Rebooked for the next day and the same thing happened. We were told all different types of excuses; one of the guys was feeling sick, we don’t want to deal with stairs, it’s raining, one of the guys is too inexperienced etc etc.

they are dishonest and deceitful. Still waiting for a refund. Who the hell shows up to do a move and then just leaves? Without saying anything at the time? It’s just weird. A really weird business.

Move size: 2 Bedroom Home Service cost: $500