Casey's Removals

All went well from the initial quote (prompt and very reasonable), through other interactions with the office and delivery of boxes and packing materials to my old flat. My move was for only a short distance but involved emptying a big flat and removing a lot of items, many of them heavy and cumbersome, to a much smaller one up two flights of stairs. The team was a delight to work with. Extremely helpful and thorough in the first location (they even found items I didn't know I'd lost) and unbelievably quick. Despite the physically challenging and tiring nature of the second leg, they approached me and it with good humour and professionalism. They even shared good ideas, based on many years' experience, as to how I might overcome some of the downsides of such drastic downsizing. I certainly recommend Casey's and would use them again in a heartbeat.

Move size: 2 Bedroom Home Service cost: £999

I received an excellent value quote from Steve at Casey's. When he visited to review the house and provide a quote I asked him about timing. I wondered what time they might arrive and what time we might be finished and 'on the road'. He reckoned they'd arrive about 8:30am and be finished around midday, which was good. I did all the packing myself over a two week period, although Casey's could have provided this for me if I'd wished.

The team of four were there at almost dead on time and so we started. The guys only stopping very briefly for tea's and coffee we were happy to make them. Every time I turned around they'd emptied yet another room of boxes or furniture. Suddenly I was told 'that was it'. I quickly checked and indeed it was only us left in the house it seemed. I looked at the time and went outside to speak to the guys who were about the close the tail-gate of the van. I asked them if they knew what the time was, which they didn't. I showed them my watch as we stood in the road. It was exactly 12noon, the time predicted by Steve. Can't get much better than that.

Arrival was slightly delayed because of the usual legal arrangements on the day, but we were unloading by 2:30pm. The guys were gone by 5pm.

Very happy with the way the day went and the team that helped me move. More than happy in my case to say I'd recommend Casey's Removals to anyone.

Service cost: £840

This is the first time I'd used a removal's company, but they were recommended by a colleague of mine at work, and glad I took her advice. Since planning the move had been rather strenuous with most people not keeping to schedule or their end of the word, I wanted a stress free ‘what you see is what you get’ service. This exactly what I got with the company. From the initial contact, someone coming around to give me a quote, to the van turning up on the day, scheduling was on the dot. The guys had to climb two flights of stairs to carry the boxes, dismantle the furniture, stack the lorry down below and then set everything up according to the box numbers and room directions in the new house. We served them some tea and biscuits for
a small break, but the threesome worked pretty hard and disciplined until everything was unpacked and arranged in the new house and was excellent at taking directions.
If there was anything negative to say it would be a) the service seemed a bit pricey, but considering the lifting of 50+ boxes and items between the two floors this seemed OK; b) they dismantled the furniture and a couple of small screws and connectors went awry! But nothing we couldn’t fix.

Excellent service in all.

Service cost: £968

Things started going wrong right from the beginning. They told us to fill out a form of what needs to be moved instead of sending someone around to give us a quote. Even though we tried calling them up to clarify things, their unhelpful receptionist fobbed us off. This resulted in hidden charges as their online form had an error and did not record all the boxes we needed to get packed, and we were charged extra for it at the end.

They also sent around a small team, who were shocked at the amount of work they had to do, due to the error on their online form not accurately reflecting everything that had to be moved.

They were rude, grumpy, inconsiderate of keeping our carpets clean, left furniture out in the rain on the gravel, and caused damage to our cupboards when they assembled them, as well as assembling them wrong. They had packed valuable jewellery by just throwing it into a box instead of taking care it does not get damaged. Non-stick pans were just thrown into a box without care to protect them from being scratched.

They left at around 2 am in the next morning!

One particular point of disgust was when one of them did not even wash their hands after going to the toilet, and he was the one who packed all our daughter's clothes and toys!

Not recommended.

Service cost: £3000

What a great service! So professional, polite, experienced, trustworthy and conscientious. They took control of the whole moving process and did a superb job. Moving and rebuilding the furniture was a real bonus and they were able to get all of our stuff packed and unpacked with no stress or any issues. The team really took care of our belongings and clearly took pride in their work and customer service. I must how good they really were and how competitive their pricing was too. You won’t regret using them!

Move size: 4+ Bedroom Home Service cost: £2000

John and Don on day one did all the packing and again with Tony on day 2, moved us from a second floor flat to the ground floor of a house next door. Nothing was too much trouble they were polite, friendly and coped with 2 flights of stairs lifting and carrying everything with care and efficiency. Well worth the cost for both packing and moving and as they came highly recommended to us by a colleague, I would highly recommended them too. Thank you Guys and all at Casey's for making our move so much less stressful than we thought it would be.

Move size: 2 Bedroom Home Service cost: £1728