CAME-RO LTD

Great experience using Came-Ro, their customer service was always helpful and responsive and the pick-up and delivery went very smoothly. Whole process only took 10 days. We were a bit worried because we needed the rest of our things brought from our storage unit in the UK to France, but we couldn't be present for the pickup. Came-Ro followed all of our instructions and made us feel very comfortable with the whole process. Only regret is that we didn't book with them sooner!

Move size: Partial Move Service cost: £597

Firstly, big thank you to Julie!

Secondly, We were struggling to find a shipping company during this messy time with Brexit. All BIG companies, including small one, could not give us a proper quote for moving our 10 boxes from London to Barcelona. They gave us insane qoute with insane VAT and duties (though it is our belongings)!

Only Julie was very professional, she explained that we dont not need to pay for anything accept shipping cost - no VAT, no duties…

We received our boxes in Barcelona in less than a week. It was a bit of confusion with the delivery in Barcelona, but everything was sorted out. I WOULD definitely use CAME-RO once again if I need it!

Move size: Partial Move Service cost: £542

This is a disgraceful company who showed a total disregard for my personal effects causing untold damage, losses and even lied about the service. We agreed a dedicated service avoiding double handling offloading and our stuff ended up being offloaded into a Birmingham warehouse. To top this off one of their staff took my husbands motorbike out for a joyride, crashed the bike and caused extensive damage, they didn’t even tell us, we realised when the bike was delivered. Police involved, a worker blamed and company dismissed responsibility. It’s all been so ridiculous, proper rip off company. The drivers would not open the van doors on delivery until we had paid, now we know why, it’s because we were about to discover a crashed bike, destroyed furniture and white goods, and items completely missing never to be seen. The lorry had other people property also which was getting treated equally as bad, being thrown around and stood on.

The company simply didn’t want to put matters right despite extensive effort from our part. The manager is verbally dismissive, aggressive and in our view abrogates responsibility. We are many thousands out of pocket and the stress they caused us was immense. Avoid at all costs. No doubt the owner will respond to this claiming all sorts of offers of resolutions and contact, it’ll be total rubbish in the response no doubt. They also tell you ‘don’t bye the extra insurance from us, it’s not worth the paper it’s written on, which is true, look at the small print! Horrendous to deal with.

Move size: 3 Bedroom Home Service cost: €6000

We chose Came-Ro Ltd because of the professionalism, realistic approach and kindness shown by Julie and the office team from the offset. It was really comforting before our move to France from the UK and the qoute given was also the best out there, an added bonus. Unfortunately two of our boxes were misplaced during the move and although I was probably the least understanding of people at the time, Julie, Chloe and Ciprian maintained constant contact, reassurance and support throughout. When I received the call from Julie that they had located our two boxes,I was over the moon to say the least. These things happen, of course they do, even if I did not want to belive it at the time but what sets this apart is how Came-Ro Ltd maintained their professionalism and support throughout and it is this that will stick with me. Once our boxes were located they were kept safe on our request until we found a place and date of delivery that suited us. We have since been reunited with our two boxes and they were delived exactly when we wanted them. I don't normally leave a review for anything however when people go above and beyond they are certainly deserving of one. I can only speak from our move experience so I would recommend Came-Ro Ltd honestly and whole heartedly to anyone who needs a professional team who takes care of it all. Brett - Very happy customer

Move size: 1 Bedroom Flat Service cost: £670

We had to move most of our belongings from England to Italy and we found Came-Ro as the most competitive for price and service. Our belongings were collected on a Thursday and delivered in Italy on the next Tuesday! Everything was in good conditions and both the guys collecting and delivering were very efficient. Both times we were informed of the drivers arrival about one hour before. Communication via email with the office, in the person of Julie, was brilliant. The only problem we had was with the planning for delivery. We were told we would have been informed days before when the delivery would have taken place, so that we could arrange to be there. Instead we only received the phone call one hour before. Luckily we had someone that could be there to receive everything, since we were still in England! But overall it was a great experience, professional and efficient. I would recommend!

Move size: 1 Bedroom Flat Service cost: £600

I moved a number of boxes, some containing glassware and ornaments, along with a few small items of furniture. Right from my first enquiry Chloe in the office was excellent, very friendly, always answering my questions and giving all the help, advice and information I needed. The collection and delivery were perfect and on the days agreed, the drivers very friendly, professional and efficient. Everything arrived completely intact. Excellent service and the price very reasonable, the best I found! A great big thanks to all the staff for your kindness and efficiency!

Move size: Partial Move Service cost: £600

Camer-Ro did our removal from Sussex UK to The Netherlands.

Very customer-minded and friendly people on the phone (Chloe) reassuring you that everything is and will be fine when you book with them.

A few things are definitely up for improvement professionally, such as:

*The admin side is very unorganized (after pick-up calling that your stuff will be delivered tomorrow - instead of 8 weeks storage as agreed

* OPS doesn't give a final date with part load until the very last minute. (We finally received an email on Saturday that on early Sunday morning our stuff will be delivered.

* Losing emails, photo's important documents

* Communication methods are kind of unprofessional. (emailing with a google or yahoo mail account).

Hence I was very worried after experiencing the above.

HOWEVER:

In the end, everything was done and delivered as promised. Nice and hardworking people on and off loading the truck, nothing was missing or broken. Everything turned out well in the end.

Move size: 3 Bedroom Home Service cost: £3000