Caledonian Moving & Storage

I agree completely with the last review (Tina) and had a VERY similar experience to her. Unprofessional, unreliable, frustrating and selfish service from D.H. [name removed by request of the removal company] at Caledonian. Very long story and I've wasted too much of my life and energy already on this company and trying to get my furniture and possessions back, so I'm not going to bore you all with the details. I would not recommend this service to anyone after storing my stuff with him for 2 years. The boys on the shop floor were great - hardworking and genuine - but unfortunately they are not allowed to make any decisions. Stressful and long process trying to get my furniture returned and eventually had to get the police involved to get answers. Should have done my homework first. I hope this review is as helpful as it is honest.

Service cost: £2500

An astonishingly bad company. They were originally due to deliver our goods early June, three weeks later they turned up with a third of our goods, with no idea that there was more to come in their storage units.  A second run came a few weeks later (my wife due to give birth and the house being without sofa/kitchen stuff - basically anything useful).  This run was still lacking items such as a piano, table, wardrobe - and some other stuff besides.  Eventually, over three months late (and a lot of stressed phone calls), the final delivery came.  They were not easy to get hold of and made frequent empty promises which made me suspect I would never receive my stuff.  They would promise to appear on a given date and not phone to tell me that it wasn't happening.  They made the rather stressful ordeal of having a child and moving house considerably more stressful - unless they change their practice I wouldn't touch them with a barge pole.

Service cost: £1000

We decided to use Caledonian for our move, as they put so much work into the pre-move service, everything seemed very organised and efficent from the office staff answering the calls and emails, the surveyor who came to our house for the estimate, and the detailed quotation we recieved. I am pleased to say the removal team were just as good, we had 3 removal men on our move, two very experianced guys and a younger guy, although when we asked if he was 'learning the ropes' he was quick to tell us he had worked there for 5 years! all three of them were excellent, they had everything unloaded in our new house, every bit of furniture neatly positioned where we wanted, and ready to start unpacking by 3.30! I would highly recommend. .

Service cost: £325

Avoid this company! All communication and service was great until I wanted my goods out of storage, six months after having them collected. Then it turned into a nightmare - the owner went so quiet on me when I tried to arrange a delivery date that I thought the company had gone bust. Eventually I did manage to get through to them only to find them aggressive and difficult on the phone and refusing to give me a delivery date. They were so difficult to deal with I had to pay another company to collect my goods from their storage facility, and get a solicitor involved to make sure the new company was allowed access (they were eventually but only after being kept waiting hours after the agreed time on the agreed date). When the new company delivered my goods they told me the company had piled my things in with lots of other peoples' and really didn't have much of a clue which was mine. In the end some of my goods were missing while I'd been given property belonging to other people. A complete shambles - and very stressful.

Service cost: £275

Avoid this company at all cost. [name removed by request of the removal company] is a ignorant, rude, and abusive man who has no regard for other people. His employees are courteous and very professional but he lets the company down in a big way.  He is just interested in receiving the payment. After that you will find it hard to track him down and get your items moved out of storage and into your new home. I have still to receive mine after 12 months of requesting delivery. Over £4000 down the drain not including the furniture that belongs to me and living in a near empty house. When he does take your calls he will hang up on you and then avoid you for months. See him personally and he will shower you with expletives..charming!

Service cost: £4200