Cadogan Tate

From first contact to arrange a home visit to delivery of our possessions, Cadogan Tate were professional, punctual and considerate. Paul and Theresa were especially helpful in organising a complex move, whilst Przemek and his team excelled in packing with great care and attention. They went the extra mile in delivering and positioning our possessions in our new home, taking much of the stress out of moving house. We have moved many times over 30 years and Cadogan Tate were without doubt the best firm we have used.

Move size: 3 Bedroom Home Service cost: £3500

We used Cadogan Tate for a move from London back to the US (The US is not an option above).  The movers were very professional and friendly.  However the back office has serious issues. We had very bad response times (weeks-months depending on the request) to requests we made to the back office for payment info and then again after  making claims for some minor damage to our goods.  After almost 3 months post-move and several complaints via phone and email we got the insurance claim covered.  Immediately following that we were contacted by the Managing Director (Jonathan Hood) via email apologizing for their poor service and offered a refund of US$5000 as compensation and asked that we remove any reviews we had online.  Needless to say we agreed and complied.  After cashing the cheque, we received a very threatening email from Jonathan claiming we lied and did not remove our review and made reference to a site (reviewcentre.co.uk) we did not use.  We made clear that was not our review, but we recieved a letter from a law firm threatening legal action if we did not return the funds.  We returned the refund but it is clear that Codagan Tate is simply trying to buy off bad reviews and don't care about poor service.

Service cost: $20000

My wife and I were delighted by the service given.
we appreciated the courtesy,helpfulness and flexibility of the team,who worked hard and efficiently to complete the moves within the planned time table.
This has been one of the easiest and most effective moves we have had,and continues a record of great service we have had from Cadogan Tate.
We were impressed also by the evident emphasis on training the team had had,and demonstrated.
The ability to stock the cases in our new location in a way that makes them easy to access is much appreciated.
We would definitely use Cadogan Tate again for a further move.
The move was within Wiltshire,nearest cites shown below.

Service cost: £11000

Please see attached my review of Cadogan Tate. I was appalled at their service which resulted in our belongings being destroyed in a crusher at their warehouse. We are still discovering other things we are missing. They had no idea about what exactly was destroyed, and were dishonest when informing us of the level of damage to our possessions. To add insult to injury, on returning our belongings from storage their sexist remarks and highly unprofessional attitude left me desperate for them to leave.

Images of the damage they did are included in the article.

Service cost: £1777

My husband and I used Cadogan Tate to move from London,UK to Los Angeles, USA this summer. We went through a few companies and did our research. They gave us the highest quote and timeline for the move but we decided to go with them because of the good reviews we found online. For anybody who has moved countries would know how over whelming it is-between rules, do's & don'ts, laws and logistics. You expect the support and guidance from the professionals you hire. Initially all felt good, based on the information we got/understood we indicated all our expensive goods and paid all the insurance (quite high!!) to protect our valuables. On delivery the last thing I thought of happened. After about 4 months when we got our boxes (90 odd) at least 5-6 were crushed boxes completely - 2 of which had antique stools broken, all my paintings were just wrapped in a few layers of paper and luckily just 1 broke, 2 of my crystal wine glasses from a set of 6 were packed between/inside a box of books. When I got in touch with Simon Waymouth in the risk department, he sent a form to be filled out which I did to the best of my knowledge and I got a rude response from him about it being incomplete. Didn't want to get into an argument about his response so I told my husband to liaise with him instead. We were then informed none of our items were covered because we had not listed them. We were never informed to list every single item being sent. Imagine 90 odd cartons worth!! Even if we didn't these were items broken due to poor packing quality by such a big apparently reputable company and to top it off one of the most expensive companies in the UK market. Save your money and your valuables and NEVER use this company!!

Service cost: £3505

We used Cadogan Tate for a move from UK to Sweden. The service on the UK end was fine. However, the delivery of our goods in Sweden was exceptionally poor. The expectation when using Cadogan Tate given their price and reputation would be that they oversee the entire move. However, in our instance our goods were delivered by a separate firm that Cadogan contracted with and where there appeared to be no communication between this agency firm and Cadogan. The driver who was supposed to deliver our goods called on the day of delivery to state that he could not drive into the centre of Stockholm, which given that we were moving into an apartment in the centre of Stockholm was not a good start. We contacted Cadogan who rather than try and resolve the situation quoted fine print (us not providing good access) and telling us to rent a van ourselves and drive and pick up the goods from somewhere outside the city. The only option for us at this time was to ask the driver to leave all our goods in temporary storage until we could resolve the situation. After 3 days having not received any form of communication from Cadogan we had to book an independent mover ourselves to bring the goods to our apartment. This also mean that the service we paid for (unpacking and removal of packing materials) was not delivered by Cadogan. After two weeks of chasing Cadogan for a response they finally reverted to apologise but argued it was our decision to leave the goods in storage and therefore refused to provide compensation. I would strongly recommend that you do not use this company, terrible terrible service and lack of responsibility.

Service cost: £4000

After reading the reviews AFTER we have moved, we should have known better when moving our stuff from London to Hove.. Like the lady who discovered her paintings were just wrapped in paper, we had the same issues. Our valuable oil paintings being wrapped in paper and stuffed into cramped boxes. On each box their slogan is 'handle with care' but the reality is totally different! The movers were supposed to put together the items they had taken apart. This resulted in an antique wardrobe being put together in a hurry and the doors could not properly open. An Ikea bed not securely tight together with the side supports dumped in a corner of an inner storage cupboard!
Complaining to Simon Waymouth is a waste of your time, he just passes the bucket to a different department. He has never valued customer service I suppose.
We have put lots of our stuff into storage (2 containers) and they have mistakenly put 5 of our pictures, who I set aside to be transported to our next house, into storage. I am in the process of getting them delivered to our house and am wondering how long that will take.
The company we used for our move from the Netherlands to London was van Dam (a Dutch company). They wrapped all our paintings in bubble wrap and each oil painting in a separate box. This is what I would call 'handle with care'. Cadogan should be able to do better. When getting the quote it was all very professionally handled but the actual move and after care extremely disappointing. They should get their act together or change their slogan!

Service cost: £4000

We found Cadogan Tate 's team friendly, knowlegeable, professional and efficient - right from when the manager came to make a quotation for the move in London until the time our shipment was finally delivered to us in Hong Kong.
They were helpful and friendly whenever we phoned with a query or for specific advice. The packing and removal team in London were very punctual and professional. There was good coordination with the office who also kept us informed about the shipment. Their choice of the local agent in Hong Kong ensured that custom clearance, moving into and out of storage was handled very smoothly. The delivery team in Hong Kong was also punctual, careful and efficient with all our things. Based on our own experience, we would highly recommend their service.

Service cost: £4000

Moving a home after 45 years to three different delivery addresses is potentially problematic. The solution was to have only two packers working for 5 days so that I could supervise the packing and clarify what was going where. The house was filled to the brim with furniture and a lifetime of belongings. Draws were packed with paperwork and long forgotten items. The challenge was enormous, but the Cadogan Tate team met the challenge and delivered to the three addresses the right boxes, well done. The two packers were helpful, polite, courteous and always willing. Highly recommended.

Service cost: £8500