Britannia Bradshaw Removals & Storage

We found the office staff friendly and approachable, but the overall service was disappointing. We hurried to prepare our small consignment of furniture in mid May on the promise of an early despatch to Western Australia. It was still in a London warehouse 6 weeks later. When it did depart we received inaccurate advice on which ship had received our consignment -at one stage 3 different ships were in the frame! It took 16 weeks from collection inn `Nottingham to customs inspection in Fremantle -much longer than we were led to expect.

When the furniture was unloaded, we found the largest of three small nesting tables was damaged beyond repair -2 of its legs had been shorn off in transit. It had been separated from the other 2 tables and so badly packaged, damage would be almost inevitable. The other 2 tables, which had been boxed, were chipped and need repair. In addition, bubble wrap had been used without protective tissue on a polished hall table and bureau leading to the bubble wrap imprinting on the surfaces.

So in conclusion, this was not a happy experience and I could not recommend Britannia to other potential customers.

Geoff Jenkins.

Service cost: £1568

So far, so good - let's hope it stays that way. I moved into storage - just furniture, I wouldn't contemplate putting jewellery into storage - and this was carried out quickly and in a friendly way. There were 3 men in the crew - Paul, Luke and Daz - all helpful and completed within 4 hours.
The next step in to get my furniture from storage so let's hope that there is no damage.
My only area of slight dis-satisfaction is that I had to chase several times in order to get my packing boxes but that is a minor thing now.

Service cost: £900

This is a terrible moving company. Avoid Britannia at all costs! I moved my belongings from my flat in Switzerland and stored them for a year while I looked for a flat to purchase in Edinburgh. While stored, there were lots of hidden fees and the insurance went way up in price. Then the move in was a disaster as the person they sent to be in charge was brand new, out of shape and terrible (I had booked my move months in advance so assumed I would get seasoned movers. I also paid to have two wardrobes and a bed installed. He had no tools or no clue how to put anything together. Not only that, they had lost the back and some of the hardware from my daughter's wardrobe. A week later they sent guys who put it together, said it was sound and fine to use but had no back, It wasn't and the doors fell on my daughter and damaged an oil painting. Britannia refused to offer any help or compensation. Thank god my daughter is alright but bruised (see picture). The owner apparently doesn't care about anything but money so pick a better company. Britannia is the worst!

Service cost: £10000

This company was used by the council to move my items and store them safe for me. When my items come back 8 days ago, they had damaged my cooker, microwave and TV. I rang office at Mucklowhill and I was told by their manager I had to fill a claim form in and also find a company to go to them and me and give them a written quote. Bearing in mind I had just received my whole house back from storage and they knew this, no help or compassion for what had happened to my items have been showed. I have been offered now a figure but they only offer you discount value which no one tells you this when it goes in for storage. I have had no cooker or microwave for over a week with 2 young children and now they want to pay me £300 less what my items are worth and also take my TV off me. They won't even let me keep TV until cheque clears and I have a new one discussing customer service. I would never recommend. Beware!

Service cost: £100

We booked Britannia Bradshaw to undertake our house move in December. Although the 'moving out' portion of the move went fine, we weren't happy with the 'moving in' service. Our two removal men seemed to be in a real hurry, and did not take as much care as we would expect when moving in the furniture, causing some avoidable damage. Most significantly, the single bed we brought with us was not put together as it was before, I.e. it used to extend out into a double bed via a second set of slats, but this second set of slats were not fitted by the movers. Although we did inspect each room before the movers left, we did not identify this problem until a few hours later as the slats are obviously obscured under the mattress; we then found the second set of slats behind some boxes in the same room. I can't see how the movers could have neglected to do this by accident, as it's obvious the bed looks very different to how it did when they took it apart.The movers also seemed rather put out when we asked them to move some items of furniture which they had placed incorrectly (they had not asked us in the first place where exactly we wanted these items to go) and complained to us that they had a long way to travel home. But, perhaps most annoyingly of all, the management team Brittania Bradshaw have failed to respond to the formal complaint I put in, hence why I've chosen to leave this negative review in a public forum.

Service cost: £775

Let's just get one thing right , the drivers and porters are the best , the management and office personnel are rude and unhelpful , I was told during there busy period I can pick it up myself , when I complained about treatment was told meant get another firm to do it but was also told all there crews and contractors were busy so where was I supposed to find this company and told it was meant in a helpful manner , received an email to speak to someone there , rang and was told in a meeting said just got email then got to speak to a person that was of no point , I have relatives whom are planning to move from Anglesey back to England they will not be recommended by me , ever.

Service cost: £900

We had used this company a few years ago without any issues so decided to use them again, what a terrible decision this was ! A lot of our expensive items were damaged and we have had to go through the insurance company which obviously is hassle and takes time. We had some sentimental items also damaged which the insurance will not cover so asked Brittania to pay for these but they refused. We are very very disappointed with the whole experience.

The office staff were very good but unfortunately they do not move your possessions from one place to another.

Service cost: £2300

We’ve moved house numerous times and this was the first time we’ve used a professional removals company and I have to say, I don’t know why we haven’t used Bradshaws in the past as from start to finish they were worth every penny and made ‘yet’ another move stress free.
Our removal guys were friendly, quick and efficient and we couldn’t have asked for better. Paul, John and Matt, you’re a credit to your company, in fact every member of staff we had dealt with throughout this process have been excellent, thank you.

Service cost: £1400