Brinks Moving

When it sounds like it's "too good to be true" it usually is. I was looking at a long distance move and the Uhaul was going to cost over $5,000. After searching for more affordable options, I found a website offering affordable moving options This was "Verified Movers" https://verifiedmovers.com/. Prominent disclaimer on their website that they receive money for referrals to the various movers and receive commissions on moves. This company is part of the scam. When I was put in touch with Brinks Moving(https://brinksmoving.com/)... they offered me a "full service move" for $2,300 that included gas and a crew of 3 to load and drive and unload the truck. I informed Jeremy(direct 754-778-5854) that I needed the equivalent of a 16 foot moving truck and he typed up my estimate to a little over $2,300 and said not to worry if it's over the listed amount because there's plenty of room and they'll take care of me. Jeremy is very smooth and I now see that he is very good at what he does and he definitely knows what he's doing in taking advantage of people seeking help in moving. I provided Brinks Moving with my routing and account information on 10/25/22 to process a deposit for a move that was supposed to take place on 10/30/22. On 10/27/22, after being warned that this company was a scam and doing research online confirming that they are a scam, I called to cancel the service and they said that their 72 hour cancellation policy doesn't apply in my case because it was agreed upon inside of one week. I was bounced around to other people and asked for a manager and given the run around. The e-check then posted to my account for payment to "American Relocation & Storage services Llc". No other identifying information for this company was provided. This company, as you'll see online with a little research, will mislead you and end up charging you triple the cost in the end. I was quoted for 1/3 the volume I needed and I'm glad that they only took $680 from me.

Move size: 2 Bedroom Home Service cost: $2306

The movers arrived early and had no trouble finding our address. They responded within 10-mins with very competitive pricing and had three movers available Monday morning. The movers were extremely professional, efficient, and fast. They took apart and packaged up our furniture very carefully, and nothing was damaged. They did not leave a single mark/scratch on our walls despite having to haul things down our 3-floor townhouse with narrow stairways. The movers only took a 30min lunch break, excluding the hourly cost. Ten stars! We would recommend Brinks Moving in a heartbeat.

Move size: 2 Bedroom Home Service cost: $3000

THIS WAS A TERRIBLE EXPERIENCE ALL THE WAY AROUND:

1. I thought I was hiring local movers until I had the paperwork to sign online after the estimate.

2. A couple days before the move, an “estimate adjuster”called me and wanted specific items named. Once I named each item they wanted an additional $1500 which doubled the cost of the move. I told him no I would cut the inventory back down to the original estimate. He scheduled a second appointment for me. (You cannot just call the adjuster at your convenience, you have to have an appointment.)

3. At the next appointed time,I had reduced the items list back to the original AND I was charged a $500 change fee!!! Since I had already paid a third of the cost upfront- non-refundable-I argued the point but went ahead and paid the additional $500.

4. On the day of the move, the movers took inventory and told me I owed another $1,796. There were only a few small items I’d overlooked such as a small desk top printer. I had been told a few over looked small items wouldn’t change the fee.

5. The movers told me the van would be at my destination 1-5 days later (350 miles). I told him I was moving my incapacitated brother to assisted living and I needed same day delivery. The contract only specified weather or unforeseen traffic conditions for a possible delay in delivery. Again I argued the point and we finally negotiated an additional $500 for “direct”. I did not pay the $1796, he dropped that.

6. The estimate adjuster had listed the 250cc Kawasaki motorcycle as a “dirt bike”. When the movers saw it he told me it would be another $600. I got him down to $500.

7. I left the same time as the movers, but had to wait 2 hours for them on the other end. They did a quick and dirty set up and dropped the motorcycle off at storage.

8. They unloaded a small tv table instead of my brothers, but insisted it was the right one. At least one box is missing with several small items I’m sure they don’t want, but neglected to unload, or unloaded it to someone else. I think they made a different delivery on the way, accounting for the 2hr. delay. The head mover was rude and angry the whole time. I believe he was a local moving business contracted through Brinks, and had also been misled on the terms of the move. We both saw that and made the best of it by negotiating with each other. Bottom line is, DON’T MOVE THROUGH BRINKS -YOU’LL BE DISAPPOINTED

Move size: Studio flat Service cost: $3850

I moved in January on short notice and got a hundred dollars cheaper quote than other movers. I needed some boxes/ help packing valuables, and they had no issue with that. They moved my apartments and packed in a great time when they showed up. I recommend them to my friends who are moving now and were so impressed with their cost that I had to tip more because I thought it was a steal. I would give five stars if possible as well. They will be my go-to in the event I move again.

Move size: 2 Bedroom Home Service cost: $3120

We were misled and lied to about the service they would be providing. We were given a delivery date for our furniture to arrive and scheduled our plans around that date. We had family come scheduled flights etc. the furniture did not come when promised. It came 5 days later. Brinks did not take any responsibility for this. They hired a 3 rd party to move our things. When the truck showed up to load our furniture they only sent one mover. We were told they would complete all moving. We had to help the mover. When we questioned them about why they sent one person to move our furniture and that we had to help they said that we lied and that they sent 2 movers. Horrible experience from bringing to end!!!!

Move size: 1 Bedroom Flat Service cost: $2100

I contracted with Brinks after at least 6 calls with the representative. He assured me my move was with Brinks and my quote was my final price. Brinks lowballed me on cubic space needed even though there were 4 thorough reviews. They contracted the move out to another company then contracted to a 3rd mover. Each time the costs increased and the cubic feet needed. My items arrived 3 days early so I had to get a storage unit and hire local movers for my final move. Do not believe them. Check the paperwork for early delivery - most contracts only reference if they late. ONLY book with someone who guarantees they are the mover door to door and have it in writing.

Move size: Partial Move Service cost: $6377