Blue Horizon Shipping

Initially they were quick to respond and answered all of my questions satisfactorily. However, when their movers arrived, I had a bad feeling - they had no ropes, no carts, came about 8 hours late and deliberately did a lousy job documenting all of my belongings. They had me sign a total loss insurance on purpose, which did not cover me in case of partial loss. I had about 78 boxes in total and on the bill of lading they put about 38. When my belongings reached Spain, they had mysteriously "lost" about 40 of them, causing me financial damage north of $5000. They never filed with the police, never bothered chasing the missing boxes and until the very end played stupid with their insurance. Thus, they had me waste a whole week chasing their insurance company, promising me to repay the deductible and other expenses, even they knew from the beginning that this insurance is no good as it covered only total, NOT partial loss. At the end, they reimbursed just $500 which is negligible, given the fact that they lost/stole/misplaced invaluable objects, including US government issued documents and two brand new computers. They had the audacity of telling me - you should NOT have used the original packaging and you should have paid us $50 per box so that we could know what is inside.

Move size: Partial Move Service cost: $5000

This was a company paid move, out of the 3 bids I was required to get my employer selected Blue Horizon.
I had a 20ft container.
The move went smoothly, packing was done on the days promised and with friendly service. I opted to have everything packed by the movers and they did a good job.
I got a check list of things I needed to provide for the container to clear through customs.   
They provided information on the ship my things were on and gave me updates on when I should expect my stuff.  Once everything was offloaded, all the furniture was put back together.
The crew in Sydney was very nice and professional.  This was my first overseas move so I really didn’t know what to expect but when I move back to the States I’ll be using Blue Horizon again as I really liked the way they handled my move.

Service cost: $7545

When they moved the furniture in they damaged the floor. The fix for the floow cost 2,000$ (Official invoice from Home Depot). However they refused to pay the entire sum - they only agreed to pay 500$ with no real justification othen than "that's what we think the fix should cost". I DID NOT ASK THEM FOR MONEY - I just want my floor fixed. They are more than welcome to bring any other professional floor installer and fix at whatever cost they can find but it is impossible to get from them ANY reasonble reponnse and I am stuck.   Strongly suggest NOT TO WORK WITH THEM!
There were many other problem of damaged stuff that insurance refused to cover becuase their movers did not register the content correctly but the issue above is the main one.
 
Bottom line - terrible experience!

Service cost: $4000

Really let down by this company and wouldn't recommend it to anyone. We did an international shipment from London to New York in September 2014. All went smoothly until it was time to receive our goods in November 2014. I even wrote David Rico that I was going to post a bad review for the company, which he decided not to respond to. Which in my mind makes the customer service for this company even worse than I thought. Here are the main reasons we don't recommend this company -   1. When we were picking a company to use for our shipping, we chose Blue Horizon over another company because David Rico said Blue Horizon would supply free storage (in the USA) for 1 month free of charge. We wanted this service because he didn't yet have a place to live and we knew it might take some time to find a place. When our goods arrived in New York we told David we wanted to use this free storage offer. He then informed us that the free storage started on date of pick-up of goods. He even sent me a paragraph from the agreement where I agreed to this. I then forwarded an email to him where he clearly states free storage in the USA for up to one month. Which clearly means he couldn't charge us for storage from pick-up date, since the pick-up was in London. Although you waived the fee, it took my determination on getting what was promised for the result to end in my favor.   2. The horrible communication when it came for our shipment to be delivered to our apartment. It felt very last minute and they even showed up an hour past the scheduled time.   3. Our shipment didn't all arrive in the condition it was when it left us back in September in the UK. We are especially shocked by the damage on our wardrobe (which there company packed), the amount of damaged items (picture frames, porcelain items, mugs, etc) and the shape of some of the boxes when they got to us. Some items are missing which we think might have fallen out of these broken boxes. Items we will never see again.    I also found the extra custom charges, etc to be a bit high. I would not recommend this company to anyone.

Service cost: $4000

I used Blue Horizon moving with Dan Cohen, and I had a horrible experience. Him and his employees are a scam. I have a handful of missing items from my move, the quote for moving my 1 bedroom apartment magically tripled during the moving. (I didn't have any other choices at this point, I had to be out of the apartment on the 1st). Extra boxes cost me another 109$, it is ridiculous. If I can save one person from using blue horizon, then I have saved you a lot of head ache. When I called Dan Cohen to follow up with my missing items, he didn't even sound like he care at ALL. Such a scam. DO NOT USE BLUE HORIZON!!

Service cost: $700

THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN ANY LINE OF BUSINESS. I AM COMPLETELY SERIOUS ABOUT THIS.
We unfortunately hired them to move our stuff form New York to Vancouver, Canada. Biggest mistake of my life.  Here's what happened:
-They told us that our shipment should take 14-21 days
-After 14 days, our stuff still hadn't even left the suburban warehouse they had stored it in after picking it up!
-After 18 days, they told is it would arrive by day 23.
-After day 23, they told us it should arrive by day 25.
-After day 25, they told us to expect it on day 26.
-After day 26, they told us to expect it on day 27.
-The shipment actually finally arrived the afternoon of day 28.
-THEY LOST THREE ITEMS, with NO EXPLANATION, saying effectively "well stuff happens"
-THEY BROKE OR DAMAGED MULTIPLE ITEMS
-THEY OFFERED NO COMPENSATION FOR THEIR FAILURES
-They don't do any of the shipment themselves. We were not informed that they would be outsourcing, but a second company was supposedly.  Blue Horizon is nothing more than a very unhelpful middle man.  One that I would recommend you avoid at all costs.
-Their agents repeatedly lied to us.  I caught them in a few lies when I pointed out that what they were telling me via email was different than what they were telling me by phone.  When I called them on it they started accusing me of being unprofessional, which is unbelievable.  I AM A CUSTOMER.  You are the unprofessional ones.  LYING TO YOUR CUSTOMERS IS EXTREMELY UNPROFESSIONAL, and in some cases, illegal.  Do no trust this company.  I intend to file with the Better Business Bureau on this and we'll see what they have to say.
 
If you have a choice between using Blue Horizon Shipping or leaving all your earthly belongings in the middle of the street for weeks, I think I would recommend the latter.  Simply the worst experience I have ever had in my life.  They are absolutely awful.

Service cost: $6300

Overall good experience. I moved  from Australia back home to Miami. I was given their information by a cousin who used them here. My move was generally small and I packed everything myself.  The contract I signed was with Blue Horizon but the boxes were actually picked up by another company in Australia. Shipping took quite long, a little over 2 months but that’s what I expected anyway. One thing I would recommend to anyone making a similar move is to double and triple check the size of the move. To their credit, Blue was very clear that the estimate and price was based on a certain size and might be more in the end if I had more stuff which I didn’t so there were no surprises in the end cost wise.  Once the boxes got to my house the delivery people checked the inventory to make sure all boxes were there.  They were nice and worked around my schedule to deliver.

Service cost: $2895

To compete with competitors they start with verbal promises that are not contained in the contract.  Initial contract was $6850 (for full container). Then they charge port fees at USA side which $390 and then when it arrives destination - another port fees. - total already comes $8200. They mislead you that their insurance covers you. They mislead you on Expected Time of Arrival. They exceeded by more than 2 months on that. They collected passport for customs and since that time container was with the customs for more than 4 weeks.  No response from their counterparts in India (ClintUS).  Once in a while they will ask about one of the boxes. Then silence and not replying to our calls. Again enquire about another box. Again silence - 4 weeks pass by. Then you can a charge - for keeping the container for more than a week. That is around $1000. The packages are opened by them. A friend of mine who is working in ports - managing containers - told me - it is routine practice - to delay the container at destination - and charge extra fees - and share it with customs. So I am going to file Right To Information (RTI) to get the details of the container at Bangalore Warehouse. Lot of damages (broken chairs, sofa springs, broken granite tops on the island). Blue Horizon's does not take responsibility for breakages unless you take insurance. Their insurance cost is more the cost of items. For example you pay $55 processing fee, $300 deductible and 3% of declared value. - so a minimum of $355 for $1000 declared value. TO SUM UP IT IS A TOTAL RIP OFF    .

Service cost: $10000

I had a relatively smooth move to Germany with Blue Horizon Shipping. The moving staff that came to my house was very pleasant and handled the fragile stuff with care. When I arrived in Germany I was told that my shipment was being delayed due to bad weather. I did receive it a week late which was a little inconvenient because I was ready to move in to my new apartment. When my container was released from customs I was contacted by their local moving service in Germany and it was delivered to my house the next day. Despite the delay I would recommend Blue Horizon for their good communication and support from start to end.

Service cost: $2500