BigBen's Moving & Storage

Thieves that's what the should call themselves..this company steals your stuff then sells it.. is a big cover up..they use the moving as a front anything they think they can sell they will steal..they stole over 1000$ from my husband and I. Apple laptop bottles of blue Johnny walker.. my brand new dresser I payed 500$ I called them so many times for my stuff and they send you to some bogus claims department don't waste your money.. they are big Thieves please I know you don't know me but I beg you to please know God doesn't like ugly and they will get theirs . DO NOT USE THIS COMPANY CALL BIG BEN OUT OF CALIFORNIA..

Move size: 2 Bedroom Home Service cost: $2400

Warning to my fellow humans. The process of moving is stressful. And Big Ben's Moving and Storage will make it even more so. You literally pay a company to drive you nuts. Here's my story..

Big Ben's has great sales people who respond quickly to your inquiry, are very informative, and provide competitive quotes for your move. In my case, the quote was about 20% cheaper than competitors ($2900).

But once the move is scheduled -- and this is important to know -- Big Ben's Moving and Storage passes you over to different company for the actual move. In my case this was a company called Western Moving or Swift Van Lines. This means that the company that sold you the move is now different from the company who is actually doing the moving. The two do not communicate well. You can see where this is going..

On moving day, my original quote of $2900 ballooned to over $7000. More than 2x the storage space quoted by sales agent plus a $1600 shuttle fee to hire an additional Uhaul truck (city residents be aware). I paid 1/2 begrudgingly, hoping it could be resolved with customer service. But here is ONE BIG THING I beg you to understand: when things go wrong, Big Ben's customer service will not “do the right thing.” There is another reviewer who described their customer service "Like children playing on the phone" and that is so comically accurate! My calls were never returned, plenty of lies, all the stuff you see in other reviews.

In transit, they broke about $800 in tables, furniture, and vases. And regarding the second 1/2 of the payment, I was told unless I paid, my stuff would be held in a facility somewhere (hostage style). All the actual moving guys were really nice hard-working folks from Eastern Europe. I felt bad for them because they say this is a normal nightmare.

If you are like me and on a limited budget, please just be aware that a greater resource is your sanity. Big Ben’s pricing is not worth the anxiety. I hope to one day laugh about this experience but right now it's just pure pain.

Move size: 1 Bedroom Flat Service cost: $6000

Found them through a family member that used them last year. I started talking with their super helpful agent. He helped answer all my questions and swiftly provided the quote. Got a great crew on the day of our move. Packed up quickly and stored my items for a couple months. We got our items a couple days ago with nothing damaged or lost. Great service from the beginning till the end. Thanks Big Ben’s!

I moved from Texas to Colorado and now have a

2 bedroom for $2375.00.

Move size: 2 Bedroom Home Service cost: $2375

This has probably been the worst experience I have had dealing with a company. I specifically asked the salesperson "when do I need to give you my stuff in order to ensure an on time delivery?" and I agreed to sending my things earlier than I had planned. They picked my stuff up on 6/21, three weeks ago. Delivery date was 7/6. I didn't hear anything from them and called on 7/7. They had no idea where my stuff was and were not giving me any additional information. I was told I would get a call within 1-3 days. I waited. I called again on 7/9, was told they were going to reach out to the dispatch and give me a call back in 1 hour. False, never received a call. Called again on today (7/10), was told they would reach back out to the dispatch. Was also told they tried to call me the day before (but the person on the phone was unable to tell me what they were calling me about..). All false, I have had my phone on me at all times and no voicemails were left. They said they would call me back later in the day. I told them I would call back in 2 hours, since they tend to not keep their word. Called, same story. I said I would give them 2 more hours to let me know where my stuff is, which honestly shouldn’t be that difficult. Called, same story. I was told they were going to make a call and I was then left on hold for 20-30 minutes while they waited for the clock to run. At 5pm, which is when they close, I was transferred to the dispatch voicemail.

At this point, after multiple calls, I still have absolutely no idea where my things are located. I am furious and I will not be doing business with this company ever again.

Move size: 1 Bedroom Flat Service cost: $2875

DON'T USE THIS COMPANY!! BEYOND HORRIBLE!! Don't be fooled, like I was, by the appearance of their marketing ("the veteran owner," etc.), the appearance of their website, and the sales guy, named, Joe Campbell. Big Bens actually runs more like a scam, if not they actually are. At this point, I am not even sure whether my stuff will be delivered to my new address from their East Coast Warehouse. Here's an account of my experience, which I hope would be helpful to people:

A. Pick-up

1) Joe will all surgar-coat and lie about everything, but when the driver actually comes to your door for a pick up, all will change-- especially the estimated price will sore. Note that Joe signs his emails as Consultant of Logistics, but once you signed the contract, he will disappear and tell you later he is just in the "sales" department-- one of many lies this company tell.

2) Joe said that their movers are their own employees, whose backgrounds have been checked, but they were sub-contractors from the local area.

3) The driver was supposed to call me at least 24 hours prior to the day of the pick-up, I was told upon signing the contract. But he called me in the morning and said he is on the way.

4) The driver actually arrived around 9 pm, and the loading was not finished until mid-night.

5)The movers' wrapping job of furniture didn't seem good. They were exhausted by then after having done 2 moves prior to me on the same day.

B. After Pick-Up

1) The day after the pick-up, the customer service called me to pay the most of the remaining balance, which was a lot of money and forced me to use Zelle. I said I preferred to use my credit card, but they forced me to use Zelle. Basically they want cash--you know the shady aspectS of the business with trying to avoid fees, taxes, etc. When I insisted that I had the right to use the credit card, they THREATENED ME, SAYING "IF YOU DON'T MAKE THE PAYMENT TODAY, WE WILL PUT YOUR THINGS ON AUCTION RIGHT AWAY."

C. Customer Service

1) Most idiot customer service people to whom I have ever spoken. Most of them were women, who "didn't speak English," not because they had an (Asian) accent --I am Asian BTW--but because they absolutely have no intelligence to understand the conversations and address the issues.

2) Totally dysfunctional; seems like no communication is happening between the office people. You speak to one person and next day you speak to another, and they would have no info you provided the day before (one of many such simple examples: I sent the delivery update to the email they provided, which was successfully sent on my end, and they never found it).

D. Waiting for Delivery In about a Month

1) I have been now speaking to the customer service for 3 days in a row both by phone and email, just to give them the update of delivery date and address--not a complicated task. They are totally incompetent. Still no confirmation. VERY CONCERNED WHETHER I WILL EVEN HAVE MY STUFF DELIVERED AT THIS POINT.

Final remarks: DO NOT USE THIS COMPANY!! Your life would be MISERABLE. I previously used one of the most nationally well-known moving companies. It was too experience so I decided to use BigBens this time that initially seemed more affordable. But no, they will rip you off and have horrible a service and management. Now I understand why well-established moving companies are worthwhile using despite their prices--they have excellent service and punctuation, and most importantly ethics. Huge regret to use BigBens. No ethics with this company.

Thinking of what appropriate actions I might be able to take if that ever happens..Advice are welcome.

Move size: 1 Bedroom Flat Service cost: $3500

If I could give this company 0 stars I would. Now that I have had time to cool down from this AWFUL experience I am ready to share my story. Let’s begin with the fact that I was quoted a price and then upon pick up they DOUBLED the price I was originally quoted at (keep in mind I called 3 days prior to my pick up with any added items which there was not many things to add). Then once my items were picked up I had NO IDEA where any of my things were located. Over a week went by and the customer service team had no information for me about a delivery time/date or where my things were located. Not to mention they would frequently ignore my phone calls in which I had to call them from various other numbers just to get someone to take my call. I had to call them every single day with no answers and one day my stuff just showed up with not even a 24 hour heads up. For a working individual this was extremely unprofessional. It would have been nice to know when I needed to be home to receive my items. My brand new throw rug (in its original packaging) somehow did not show up at my end location. I have wooden furniture with damage as well. Moving is stressful to begin with but they made this move a complete nightmare. BEWARE OF BIG BENS MOVING AND STORAGE!! I will never recommend this company to a friend or family.

Move size: 1 Bedroom Flat Service cost: $3500

Lies and deceit. This is how you can describe Big Bens. Picked my belongings on June the 15th.Theywere supposed to send a professional packing crew- I paid extra(alot) for this service. What they did was send a contracted crew to pack and load. Wrapped very little of my items- just threw them in a box and taped it up. As one can imagine- very very little survived the 52 day trip. Yes it was 52 days until my load arrived. 3 televisions shipped- all destroyed. All. Lamps smashed, vases broken, dishes and glasses destroyed. Tool box dented in several places. When the door was opened on the trailer, boxes that had torn open in transit fell from the trailer to the blacktop below. Items missing- items delivered that do not belong to me. Had to hire a towing company to unload the truck because the driver had no ramps with him. Just a total nightmare. Stay far, far away from this company. Customer Service is non existent. I’m going to have to sue to get compensation for all my lost, missing and destroyed items. These folks are just pitiful. Very sorry excuse for a moving company.

Move size: 3 Bedroom Home Service cost: $6900

I would say it is impossible to believe any of the good reviews are actually accurate. My story is the same as the others: upcharges, 3 weeks overdue on delivery with no idea when or if the stuff would arrive, $3500 dollars worth of missing and damaged items upon arrival. I will add the movers also stole a high value item, not included in the move, at the destination. Claims offered $40 based on $.60 a pound. Just a matter of time before the lead criminal of this company leaves the country with all of his stolen money.

Move size: Studio flat Service cost: $3000