Best Rate Removals Ltd

This company is not professional at all. After speaking to them over a week and telling them exactly what needs to be done and paying a deposit confirming the job a day before my move they call me and tell me that they have charged me too less. From a £150.00 which was agreed then they were asking me to pay them £240.00 for 3 items. I still wanted them to do my removal as everything was packed and I was ready to move but they still were charging me a ridiculous price for a few items. Their agent gave me a price and then on the last minute they wanted more. I had to cancel the job and was unable to move the day I was supposed to because of their error. They caused me so much inconvenience and they are not professional at all. I would not recommend them to anyone. Such awful customer service.

Service cost: £240

How can an estimate turn out to be almost 100% wrong? I was quoted £400 for the move and it turned out to be over £700 which was more than the guaranteed prices I had been given by their competitors. That's not an estimate, at best it's a bad guess at worst it's an attempt to get the business at any price and then jack up the price on the day. I was also charged for the team's unscheduled breaks which I only found out about afterwards from the storage company. Do not believe any of their pre-costings, look up bait-and-switch for their sales techniques!

Service cost: £750

These guys were great. Excellent in fact.

From the very first call with Arthur Best Rate Removals stood out a mile above all the rest and continued to impress throughout. (And I shopped around a lot).

Not only did they deliver, on time, seamlessly and professionally, they also demonstrated something else, something I really appreciated - interpersonal skills and empathy.

I was experiencing a number of complications and changes around my move. Jack was extremely understanding and helpful. He listened and did everything he could to work with me every step of the way. I never felt like just another number.

On the day of the move, Zahair and Tanyu were My Heros.
Not only did they work speedily yet carefully, despite the heat. They helped out when the keys to the new door jammed and even found a way to keep unloading (up and over the back hatchet) when some plonker decided to park immediately behind our van, blocking access and unloading!

A big huge thank you guys. You were THE BEST.

Service cost: £170

I recently used Best Rate Removal in a recent house move.

Jack on the phone was always very courteous and answered all my queries. Due to issues with completion dates up the chain, we had to move our belongings into storage for a few days. Jack was helpful in making sure our ever changing demands were accommodated.

The services was booked for packing the day before removal. The packing team was very good. Efficient, friendly and took great care packing our belongings. First hick up come half way through the day with the team running out of boxes so had to leave and arrange an earlier start the next day for extra packing and removal.

Come the next day, the team did not actually arrive any earlier the next day as promised. I think they had traffic issues as you'd expect around the London area during rush our.

The team moved all our belongings out by the afternoon literally minutes before we got the call from our agent the buyer was ready for the keys. There was a slight miscommunication at the end where the team thought i'd arranged personal storage but it was actually arranged via their company. A quick call to the office did resolve this.

Come unpacking day, the team arrived in good time and did a reasonable job. Things were unloaded quickly. It's a shame the foreman we had on packing days was not longer with us and we had a new one. This resulted in a lot of questions of where things went, which rooms the boxes belong in etc as he was not familiar with the labelling etc.

We found a lot of boxes in the wrong place to be fair, mostly between the loft and garage. Not the end of the world but annoying the less.

A couple of things went missing..our baby gate adaptor was lost which a quick visit to the shop was needed. We were reimbursed without complaint. The bolts to my wife's jewellery cabinet was missing. Again, I had to buy some bolts as a bodge job fix but it worked. I was reimbursed again. My wife did discover some broken makeup pallettes but these were reported too late (1 week window). Another annoying issue, we were not delivered out hoover as it was let at the storage place in error. Given we were in a new house, not having a hoover was a pain. It was delivered to us a week later.

Overall, would I use the team again? Unfortunately I would not and would take a chance in trying out someone else. Would I recommend them? Only if others were well aware of the issues I experienced and they were happy with it.

Service cost: £1900

Originally when I spoke to the Best Rate rep everything seemed fine. Her quoted me a reasonable price and upon listening to the home contents (pretty normal 3 bedroom), estimated a similar time (3 hours), and manpower (3 guys + a single truck) to the other places I had checked. I paid the deposit and scheduled for them to arrive at 9am sharp on the day of the move for a move of all of 2 blocks.

That day rolls around, and the full contents of my flat are sitting packed and waiting to go. 9am ticks by, then 10am but no sign of the movers. I try calling and get nothing but empty lines. More time.. Finally I do get ahold of someone. "Oh, yeah it looks like we did take your deposit, but um, it doesn't look like anyone scheduled you a crew." He then stopped like somehow I guess everything was ok then.

After a bit of prodding they did agree to get another crew over as soon as possible, which ended up meaning mid-afternoon, with 2 guys and a truck that wouldn't quite fit everything. The guys were all right, though clearly in no rush, and what should have been a smooth and easy operation become a long and cumbersome one.

When it was done, the price that had been quoted to me originally was doubled despite a token "10% discount for the inconvenience" making it an altogether bad experience in pretty much every way. If you are looking for a removal company, look elsewhere.

Service cost: £400

I was recommended Best Rates Removals by my chosen storage facility to help me move my belongings from my term time housing in London. Ivan was brilliant from the moment I spoke to him on the phone, with his charismatic phone manner and flexible nature, I was made to feel comfortable from the start. I was lucky enough for Ivan to come personally to move my things and he performed above and beyond anything I expected.
The service wasn't just moving boxes from A to B like other removal companies, Ivan was very warm and was one for great conversation during the ride to the storage facility and I would go as far as saying we became well acquainted in a very short time. He was ever so polite regardless of the extreme heat or weight he was carrying. Ivan knew the staff at my storage facility on a friendly basis which made registration and locker inspection all the more smoothly.
I was really happy with Ivan's service and it was a perfect demonstration that moving doesn't have to be a stressful experience! I will be needing his services again to move to my next place of study for certain, Thank you!

Service cost: £96

We came across Best-Rate removals on removalreviews.co.uk. After using their services we can honestly say that we found the extremely positive reviews to be true. There communication was efficient, they were right on time (20 minutes early in fact), came across as very trustworthy and professional. Toni and his colleague really were fantastic. I was most impressed with their hard working attitude. They never complained, they actually never stopped working, and continued the job without a fuss when it took a bit longer than expected (not their fault). They did accidentally forget to unload a frog statue from the van. We didn't notice until they called us. It wasn't a big deal to us (we once got it as a funny gift), but they took care to deliver it to us on another day at a time that was convenient for us. We would happily use their services again. In fact, we will ask them for a quote to store some spare furniture. In summary: brilliant company!

Service cost: £300