Baxters Of Lancashire

From the very first meeting with Chris we felt confident we had found the right company to move us to our new property. Even when we had to change the address we were moving to there were no problems. On the two days we actually moved the teams of movers were excellent, nothing was too much trouble. On day one Dan, Tim and Lee efficiently loaded most of the heavy furniture onto the 2 vans and we drove to Cheshire and unloaded into the new property, all in the pouring rain. On day 2 Dan, Dayle and Phil repeated the process, but not as much rain. We can only thank them for everything they did for us. We will consider using them when we move again next year, although they will be more expensive because of the distances involved.

Move size: 4 Bedroom Home Service cost: £1500

A super service from Lee and Dale. They were punctual and worked hard to overcome a few obstacles, but updated and reassured me on everything as we went along.

They were friendly and professional and helped with advice and support. The move was a big and difficult one, but they handled it well and everything arrived in one piece.

Planning the move and flexibility with dates was also really well handled and communication was excellent up to the day of the move.

Thank you for making a difficult day more manageable.

Move size: 4 Bedroom Home Service cost: £840

I am an ex RAF Wife who has been relocated many times. Without doubt Baxters is a far superior Removal Company in comparison to others I have used over the years.

Even though Chris was away when I initially enquired, he still took my call & made an appointment to come to my home to conduct a survey. I agreed the quote to be reasonable & was pleasantly surprised there was no extra charge to move at weekends.

Tim & Sam were my movers & what a team they made!

Tim politely introduced both of them. I was a tad anxious as I am disabled & have speech problems. I had no reason to be apprehensive, as he listened & made it clear from the outset, even though they were moving my possessions I was top priority during the move. After showing them around the house & shed he made sure I had somewhere comfortable to sit while they loaded the van.

My bed frame was tricky to manoeuvre, Sam asked if he could take the bathroom door off its hinges & soon the frame was on the van. Once they had finished loading I was asked to walk around the house to make sure nothing had been left behind. Tim gave me his mobile number, so if I had any problems while driving I could call him.

Tim phoned me when they were a half hour out from the destination to check I was ok & to see where I was.

He helped to unload my car before starting on the van. He made sure my Cats had their Cat tree out first, which I found to be most conscientious. I explained where all the rooms were & Tim brought a chair in so I could be comfortable. He situated it so I was able to "supervise."

My bed was yet again a bit of a problem & would not fit up the stairs. It had to be completely dismantled, to my dismay. I didn't want for them to undertake extra work, as they had worked tirelessly. Tim assured me it was no problem for them & he would rebuild it, as I was physically unable. Once the van was unloaded I was asked to look inside to confirm nothing had been left behind.

I was treated throughout the day with respect & dignity. Nothing was too much trouble, in fact they went above & beyond. Both Tim & Sam asked several times during the day if I was ok & if there was anything they could do to help me.

They certainly provided me with a first class service, a credit to Baxters, which I hope Chris will acknowledge.

Many, many thanks Tim & Sam!

Move size: 1 Bedroom Flat Service cost: £880

Moved from Lancashire to Derbyshire, including 6 months storage. Unfortunately during one of these processes my baby daughters money box was emptied of its contents. This totalled about £20! They were her first coins and of great sentimental value to my wife who was devastated. I spoke over a period of 4 months to both Peter and Chris, who both made various promises about dealing with this and contacting me, which neither of them have done. I am obviously disgusted by the pointless theft of my daughters coins, but more disgusted by the treatment I have received. This review is being copied on various websites in order to inform others to avoid this company. The absolutely basics of customer service are to deal with the person and their issue, do not ignore them or make promises that you fail to deliver.

Service cost: £1700