Atlantis Van Lines

I moved from Oregon to Texas a year ago. I hired Atlantis because they advertise that they are a carrier, not a broker. The gentlemen who packed my home and loaded the truck were great, although the final bill was higher than the estimate they provided. My items arrived in Texas sooner than I expected and everything went downhill from there. The company called me and said the driver was arriving within a couple hours. I asked for a days notice so I could take off work. They said I would incur "extra charges" for that. So I asked my mother to supervise the move until I could get there. When I arrived, my mom was furious. the movers were throwing and kicking my things, haphazardly piling them in the garage. Almost all of my plastic bins were completely crushed. Every piece of furniture was damaged and all of my wood antiques that the movers packed were damaged or destroyed. The movers broke light fixtures in my moms house in their hurry to move my stuff, they scratched her floor, and they almost refused to put the furniture back together that was supposed to be part of my move. They lost my mattress (for a week), and a huge number of my boxes, which were never recovered. The boxes had damage - it looked like things had poked into them, or they were crushed or ripped open. They kept putting other people's boxes in my garage, encouraging me to look in them to see if my missing items were in them (in OTHER people's *taped up* boxes). They didn't want to put other people's stuff back on the truck. The driver of the truck finally told me that he was not an employee of Atlantis and he just "picked up the job" that day. None of his helpers were movers. He hired them off Craigslist that day and paid them in cash at my house. The company claims to have "vetted" the people they have coming in your home, but this is not true. I don't know whether the company lost my things or if the movers stole them. I paid $9700 for this move and I figure I have over $8k of lost and damaged items. The mediation company they use to settle disputes won't work with you unless you agree to never sue them or write negative reviews about them, so I couldn't do mediation to get reimbursed. Before you hire a moving company, check out the Facebook group "Moving Company Scams." Better yet, get a Uhaul and do it yourself. Knowing what I do now (that the law protects the moving companies and it's virtually impossible to get relief when things go wrong), I will never ever hire a moving company again, I'd sooner throw my belongings off a cliff - they'd probably arrive at the bottom in better shape.

Move size: 2 Bedroom Home Service cost: $9715

I have moved a lot in my life time and this was BY FAR the worst experience ever. I got scammed by a Shady broker who contracts Atlantis. The truck was a day and a half late causing a major disruption in my travel arrangements from Washington to Texas and causing me to spend additional money on hotels. I was told by the "manager/driver" he was taking my belongings to Oregon to be put on a truck the next day to goto Texas and advises me its 300 more cubic ft than estimated. I call a week later and just as expected my things were still in Oregon and I'm told I didn't pay extra for expedited, the truck to Texas was full, and they have 21 business days. Then send me a revised contract for 350 cubic square ft and almost $700 extra for fuel charges. After challenging it they changed it back to the 300 extra cubic ft. Couple more weeks go by and my things are still in Oregon. Finally they day my stuff is on the way. A week later I get a call from the driver who says he will be at my house in an hour. 3 hours pass and he calls and says his truck broke down it'll be the next day. The next day comes and no delivery. On day 3 Atlantis says he was in an accident and that's why it was delayed. Finally day 4 they show up with 2 rental trucks and I learn the people that showed up aren't even from Atlantis but a trucking company called Royal3. Sooo I notice almost every box clearly marked FRAGILE or GLASS is in the truck upside down and obviously just thrown into the truck not handled like they cared it was someone's valuables. These guys literally damaged almost every piece of furniture they transported and broke so many pieces of glassware and items we will never be able to replace. These things weren't broke because the truck bounced around but broken because they negligently threw the boxes around with the most fragile was being crushed and glass all over the place and my wife getting cut multiple times trying to unpack. I almost think I'm going to run out of space on my phone taking photos of all of the damage. I am in disbelief that any company could think this is ok. But apparently Atlantis is good with it. They said just file a claim and we will give you 60 cents a pound for over $10,000 worth of items that got damaged by NEGLIGENCE. they don't care because it's just pennies to them and they know these Shady brokers will continue to send them business. And now we learned they some how lost 12 boxes, 2 totes, a patio table, a bookcase, and a floor jack (probably stolen). Fortunately I am able to afford a good attorney. Please don't become a victim of this company.

Move size: 3 Bedroom Home Service cost: $9500

This is not a legitimate moving company. Please avoid at all costs! I wish I had just sold my stuff at the place of origin rather than have Atlantis Van Lines lose half of it in the move.

I attempted to move a 4-bedroom home with Atlantis Van Lines from Oregon to Connecticut. They were the only ones available at the time. This should have stopped me but I decided to take a chance especially since they all sounded so nice on the phone.

When they came to move us, they complained at the amount of stuff we had in our house the entire time and ultimately left a bunch with my husband when they just decided they were done. We had to ship boxes ourselves.

When they arrived at the destination, they bullied us into using Venmo for the remainder for the amount. They then rushed through unloading our things, didn't assemble anything (even though that was in the contract) and left within around 1.5hours.

When we finally were able to look through everything, we were shocked at the volume of stuff they lost along the way. In total, it added up to about $15,000 of lost items. Some examples of what they lost -

- Top of our kitchen table (they brought legs only)

- Legs of our king bed (they brought the frame & headboard only)

- Swings and hardware for swing set (they brought the wood only)

- Desk legs (they brought the top only)

- Our wedding silver wear

- The tops to our tupperwear containers

- Kids book collection

- Pots & pans

- Chef knives

- and so much more!!

I've contacted them many times to try to get any money back and they deny that they did anything wrong. It's simply infuriating.

DO NOT USE THIS COMPANY

Move size: 4 Bedroom Home Service cost: $14000

From the shady broker who seems to ONLY work with Atlantis, to the driver rescheduling THREE times for pick up, to the crap customer service not returning phone calls, to them charging extra for EVERYTHING, and oh yeah the company not being able to tell us where furniture is when we finally DID get someone on the phone. We were left with "oh it's being put on a truck somewhere in the country." Then on top of all that, they wait until the end of the very last day they could wait until to say they will be able to deliver our furniture. I would suggest moving it yourself before you let these morons move you. DO NOT, I REPEAT DO NOT use them for even moving something from your house to your backyard, it will take over a month to be delivered 100 feet. If I could, I would give this company ZERO stars, but I have to give them at least one to post this review.

Move size: 4 Bedroom Home Service cost: $12000

Buyer Beware! This company is not legitimate. I hired them to move my belongings across country from WA to MN. It has been 75 days since they picked up my household items and I have not seen or heard directly from anyone other than the customer service girls (Alyssa and Samantha). I've asked to speak with drivers, dispatch, owner, manager, anyone but everyday is a new excuse as so where the truck is, the storage of my items, the repair that is needed for the truck, etc. I've filed a police report and am hoping that this will give me some results as to the theft of my items. I beg of you not to use this company as this has been a 2.5 month nightmare trying to locate my 30 items that were placed on a truck on 5/7/22.

Move size: 1 Bedroom Flat Service cost: $4400

Absolute scam of a service. I'd reached out to Safebound moving services for a move from Portland, OR to Austin, TX and they contracted it to this company. They took our stuff from Portland with a promise to deliver within 21 days of our first available delivery date. It's been more than a month and a half since then and they still haven't delivered it to Austin.

Halfway through the 21 days, I was initially told by customer service that my stuff was en route and I would receive my stuff within the week. Two weeks later, I was told my stuff was just being loaded then and I would receive it within a week. Now, no one responds to any of the calls I try as well as the emails I send. I would give this scam of a company zero stars if I could.

Move size: 1 Bedroom Flat Service cost: $3775

I initially chose this moving company based on the review on this page and that is one of the biggest mistakes. I am totally shocked after stealing the customer's item they are still doing business. I am the latest victim of their awful service. I moved from Miami to New Jersey and on July 13th they picked up my items on July 31st they delivered 1 third of the items and the rest of the items are still undelivered. I kept calling customer service and no one answered one day I heard the majority of the employees from the customer service has quit. I made a police report here in NJ and once the police called their office the employee name Adi picked up the phone right away and shifted the blame to the delivery driver that the driver stole items and now the driver is untraceable. It has been over two months that I haven’t received my items worth $20,000 that really causing mental stress. My humble request to all of you please do not select this moving company at any cost. Who knows they might change their company name and do again the business and make victims of other customers.

Move size: 3 Bedroom Home Service cost: $3000

WORST COMPANY EVER. They picked up our stuff 77 days ago! It still has not been delivered! Not once have they ever proactively contacted me, I've had to call and email them OVER AND OVER with NO IDEA where my stuff was or when it would be delivered. On the RARE occasion you can get through to anyone they make empty promises, such as promising to compensate $30/day for each business day past the 21 business days they're supposed to deliver within. They finally called today to say our stuff would be delivered, which would equate to a $900 discount. They offered $250! My husband argued them down to $500. What else can we do but pay it? We NEED our STUFF. BUT, they're STILL not delivering! They're literally an hour away, withholding our stuff because they now demand cash, when we've paid with a card for our other payments to them with no issues. Without a local bank, at 5pm on a Friday before a 3 day weekend, we're screwed. They DO NOT care about their customers, or their belongings, only about taking as much money as they can from you.

Move size: 2 Bedroom Home Service cost: $5000