AnyVan

I recently had the misfortune of using AnyVan for a house move, and I must say that it was a wholly unsatisfactory experience from start to finish. The issues I encountered throughout the process were not only distressing but also indicative of a systemic problem within this company.

My initial concerns arose when the AnyVan team arrived for the move, and it was clear that they were ill-prepared for a task of the magnitude of a four-bedroom house with a double garage. They arrived with two small-sized removal vans that were inadequate for the job, demonstrating a severe underestimation of the workload.

The move was originally scheduled as a one-day operation, despite several other professional removal companies recommending a two-day move with a three-man crew. This decision placed undue pressure on the AnyVan team, resulting in a 12-hour ordeal that extended into the evening. This exhaustion and time constraint led to a noticeable decline in their care and attention towards the end of the day.

What's most concerning is that the Transport Providers, assigned by AnyVan, were expected to accomplish a two-day job in just one day. This was not realistically achievable and created an environment in which damages were more likely to occur.

Regrettably, during the move, my wooden furniture sustained significant damage. I firmly believe that the responsibility for this damage lies not only with the Transport Providers but also with AnyVan itself. Their decision to contract ill-prepared and unqualified staff for the job, who arrived without the necessary equipment, reflects a severe lack of professionalism.

Despite presenting a compelling case with evidence, AnyVan's response has been not only insulting but also dismissive of the legitimate concerns I raised. They have offered a settlement that is woefully insufficient and fails to address the extent of the damages and the associated inconvenience and financial burden.

To my dismay, AnyVan has chosen to uphold their stance without acknowledging the inherent flaws in their approach to my move. Their unwillingness to accept their mistake in underestimating the scope of the job and failing to provide adequately skilled and equipped personnel is a testament to their lack of accountability.

This entire experience has left me deeply dissatisfied with AnyVan, and I would caution anyone considering their services to think twice. In light of their response, I believe that prospective customers should be aware of the potential risks associated with entrusting AnyVan with their belongings during a move.

In my opinion, the derisory settlement offered does not come close to addressing the damage and distress caused by AnyVan's lack of preparation and professionalism. I now find myself seeking alternative avenues to rectify this situation and hold AnyVan accountable for their actions.

This experience has left me profoundly disappointed, and I hope that my review serves as a warning to others who may be considering AnyVan for their moving needs.

Move size: 4+ Bedroom Home Service cost: £1695

If everything went well with your dealings with AnyVan good for you.

The fact is that AnyVan are a sales organisation. Full stop. By this I mean they have very few staff. The collection and delivery men are sub contract. As far as I can see the storage they use is also sub contract too.

We dealt with a really helpful Sales guy called Barney. He "sold" AnyVan to us. The utmost care would be taken with our possessions and we should not worry at the fact that our items would have to go into Storage for a while - as the containers were all clean, sealed and kept at a constant temperature. The furnishings would be wrapped in protection so nothing could go wrong.

The Collection Men duly arrived at the set time / date. This is where the "journey" started. They guys although very polite told us they were "sub contract"....meaning they weren't employed by AnyVan. Honestly, they were useless. Clueless. We were horrified as they dragged out the Washing Machine leaving a trail of water behind them....then dragging our lovely white mattress through it. Where was the cover for the mattress that you promised Barney ??? In fact where were the covers for anything ???? The settee... They huffed and puffed and tried this way and that to "force" it through the doorway....eventually I showed them how to turn it so it easily went through. And so it went on with all our items....

I rang Barney to alert him as to my concerns...."oh he's not available"....I emailed him....no reply. Christmas and New Year came and went...still nothing. So I called Customer Services. Well I may as well have spoken to the wall. The lady frankly was useless. She had a "what do you want me to do about it attitude?"

So, the day of the delivery from the items having been in storage for some 4 months. Our fears were realised. Even the Delivery guy was apologetic. Now bear in mind ALL our furnishing were previously in A1 condition. The £800 mirror had bashed in corners, the £225 picture chipped and the canvass cut, the Dining Table and chairs filthy and chipped, the settee is filthy and you just wonder what on earth they did with it, the bed, soaked with dirty water etc etc. I have photos of all this BTW and how the items were jammed into the delivery lorry with no protection. Items fallen to the floor.....

Fortunately I had their "upgraded" Insurance Policy...Ha !! What a joke. As derisory £250 for damage to £3,000 worth of goods.

I made AnyVan aware of all this. Have I received an apology....you must be joking....

Well they replied today (16th May). Now bear in mind that collection, storage and delivery is AnyVan's core business. Its what they do. To damage our items as they did by shear neglect and to be charged some £2,500.00 for the privilege is quite frankly disgraceful. On top of that, rather than hold your hands up and admit you messed up BIG TIME you shove the blame on to the Insurers (Zurich) for not compensating us adequately. You are just a bunch of Cowboys....

I repeat to anyone "DO NOT USE THIS COMPANY".

Well, yesterday we finally finished unpacking. Yes, it took a while. We went to use the Pyrex Kitchenware. Nowhere to be seen. Gone, MIA. Beware, you only have 1 week to put in a claim.....Just a shocking company.

Move size: 1 Bedroom Flat Service cost: £2500

Anyvan removals are just simply the best I have had other removals in the past but these guys went that extra mile they were polite hard working and took care of every item they loaded on to the van once again I comend them for all the hard work they done form start to finish keeped you up to date every step of the way just simply the best try them you will never and see for your self first class from the highest order I recommend to anyone that is looking for a professional move first class.

Move size: 3 Bedroom Home Service cost: £500

This company is dreadful, they will damage your furniture.

Arranged removal of furniture from a flat in Southampton with drop off of 1 piece of furniture 3 miles up the road and the rest being taken to Durham. Drivers supposed to arrive on the day 8-9am, arrived 9:30am supposed to be 2 people, only 1. Rental van loaded with furniture with NO protective packaging on any of the furniture. When booking we made we were told the furniture would all be carefully packaged to protect it. Driver then drove back to London rather than delivering pierce of furniture 3 miles down the road. Driver not contactable, would not answer phone, waited in at delivery address all day. Furniture eventually delivered in Southampton 2:30pm the next day, was told would be 10am delivery 7:30pm the next day in Durham remainder of the furniture- about 50% of it damaged, driver saw damage and simply did not care, company do not care- simply awful. They will take your money and then ruin your belongings.

Move size: 2 Bedroom Home Service cost: £809

Paid over £3000 for house move to then be told by the removal operatives I would need to pay an extra £1300 or they would leave some of my items behind as I had too many boxes - I had already switched out some large furniture items & replaced with the boxes. I refused to pay the exorbitant amount & within a few minutes they reduced it to £800 & then £700. Within 30 minutes of paying the extra £700 another removals van arrived (supposedly from over 85 miles away) to take the extra boxes. I have concluded that adding extra charges at the last minute was premeditated as a van was obviously on standby. I had also paid an extra £150 to have 3 wardrobes dismantled & reassembled but they only did this for 1 wardrobe. 1 of the wardrobes not dismantled was damaged in the move & I'm still awaiting return of money for the service not being fully provided - I had been told it was compulsory to have the wardrobes dismantled when I booked with AnyVan. A number of items were also badly damaged in the move & removal operatives had to be asked to stop throwing boxes on & off their vans & to get off expensive racing bikes - one of which had brakes damaged. Despite me providing photographic evidence of damage AnyVan have decided they cannot support my compensation claim as I signed a waiver. Yes, I signed a waiver, but I was told at the time this was for the disassembling of wardrobes & was again advised by AnyVan customer service operative that this was compulsory. I would certainly not recommend this company due to my horrendous experience.

Move size: 4 Bedroom Home Service cost: £3814

If I could rate zero stars I would.

I hired anyvan to do my house move. They HIRE other people who are incompetent. 2 men came with a small van and I expressed my concern as it was a full house move. The men could not speak English and somehow managed to put my full house hold items into 1 small van.

During the removal they damaged 2 of 4 flat screen televisions. 1 that cost £2000. A oak mirror, fridge freezer, washing machine and dryer all dented and scratched massively. The above I put in a claim for obviously and the removal men said the damage was already done. Yeh no images to support the damage. They had taken images of damage to other items in my old house which I pointed out to them also. Anyway. It was then that I became aware that anyvan use a 3rd party. And I am not insured for damage with anyvan. They will not provide me with the lads insurance provider due to confidentiality. These lads have caused thousands of pounds worth of damage to my belongings and AnyVan have said if they do not accept liability I will be given up to £100 towards each damaged item. I am seeking legal advice and hope anyvan will be slammed with the legal bill.

The only advice I will give is stay well clear of this terrible company and save your self the upset of items being badly damaged.

My cooker was also badly damaged but before I realised I was not insured for damage I did not claim for this as my cooker had other damage so I felt it was unreasonable to claim for it.

Any van promised my tvs would be taken down and put up. Then they said they do not do this.

Any Van is not as good as they like to make out. My home appliances are ruined. One lad trampled poo all over my carpets. I paid for 3 beds to be taken down and put back up. They are loose and I am unable to do it my self due to physical health problems. Honestly wouldn't waste your money

Move size: 3 Bedroom Home Service cost: £700

I have experienced some of the worst customer service I’ve ever had. Not only were they condescending (Chad) but they stole my money. I had booked movers a month in advance when they stole my money. I didn’t realize what a scam the company was until I was looking out my window for the movers between 0800-0900 and my phone rang at 8:15. It was Chad telling me they not only failed to actually book a mover, but that they forgot to tell me…I moved 90% of my items myself in a Yaris meaning multiple trips and wasted petrol. They kept saying they would refund me then, but I wouldn’t have my money back in time to get out of my house without incurring additional fees. They got me two movers the next evening and I helped them move my bed upstairs .AnyVan called my extra costs I incurred from them not doing their job and getting adriver “collateral costs they aren’t responsible for” after stealing my money and not providing the service when it was booked. Even better they booked 2 additional moves before mine the next morning. They stole £234. They offered me a comp of £20 and the refund of the £20 I spent to have them arrive 0800-900 Saturday morning. They say they will call and they don’t.I asked for a manager. Im always told it’s escalated and that’s the best they can do. I’ve never got a contact from a manager. So here we are-They told me they have trouble finding drivers in “Ireland”, but still stole my money. Guess you’re really going to struggle finding drivers now. Don’t use AnyVan. It’s a scam and no one is actually trained in basic customer service. I would give this zero stars if I could

Move size: 2 Bedroom Home Service cost: £234