AM Removals Ltd

Do not use!  I used Am Removals for simple 1 bedroom move.  They showed up late, didn't provide the number of people they quoted for, the move lasted until midnight (and would have been longer if I hadn't pitched in myself!), they attempted to charge me additional money due to the length of the move (despite their late arrival and inadequate resources) and they invented a bogus £250 "processing fee" to claim on their insurance policy.  
I don't think they are actually insured and I'm sure it's no coincidence that the total "additional services" charge and "insurance processing fee" add up to exactly the amount I was claiming for damages!  
As you will read from many other reviews the end of the road is taking them to court. .

Service cost: £350

A year ago I required a removal company to move my belongings from one house to another, and so I hired SimplyRemovals (http://simplyremovals-px.rtrk.co.uk/). They were quite expensive but were fantastic, and unfortunately  I believed that all removal companies should be able to do the same quality job but I realised I was wrong when I used AM Removals. The package that AM Removals provided seemed reasonable, tailored nicely for what we needed and Nerija seemed professional so we went with that (and it was the cheapest of six options..). However, the move was much more stressful than if we had hired a van and done it ourselves.
Below is a list of all the problems that we had andI have emailed all of this to Nerija, but they are satisfied that all of this is normal and that the problem is that I expected too much from them. Even if this is the case (it is possible that SimplyRemovals set the bar too high in terms of my expectations) I would never again pay hundreds of pounds for this kind of service, my recommendation to anyone intending to use these guys is to not do so and either pay just a bit more to get a better service from a different removal company or hire a van and do it yourself. Clearly I am not the only person who have had problems with this company and they are surely aware of this, so it seems that they are happy to continue providing inadequate service.  
List of issues:  
- Delivery truck arrived late and the removal did not finish until 9pm (12 hours for a move is quite ridiculous especially when the terms and conditions required that we had to be with them at all times)
- All timings given to us (disassembling, packing, delivery, reassembling) were overestimated by hours which meant that we had to do a lot of waiting
- Removal men did not let us leave the premises in the evening to get dinner, eventually they let us go but until then we were forced to remain in the house for 3-4 hours watching them unload the van. I think this is particularly bad considering that one of the main reasons we paid for the removal company was so that it would free up our time.  
- The quality of the service was very poor, there was no organisation as boxes and furniture were brought in with no particular strategy and items from different rooms were placed in the same boxes. Once they had left at 9pm we were left with a mess which was very difficult to re-sort (Simplyremovals had used a great strategy of packing all boxes first then furniture, and upon arrival to the new house got all the furniture done then unpacked boxes). 
-  At both properties there were no floor guards or protective sheets put down (the result of which is muddy carpets at both ends, we now have had to pay for professional carpet cleaning at the previous property which cost us £125)  
- Lamp, jewellery stand and ceiling light bulb was broken (I have just received confirmation that they will not be reimbursing us).  
- BBQ was disassembled taken to the new property and left outside without reassembling and without putting the waterproof cover back on. Screws are missing and we will not be reimbursed for this.  
- Several items such as bath mats, door mats and wall ornament were left at the previous property, we now have to travel back to the property to collect these items  
-  The van was not checked once all boxes had been unloaded, I checked the van myself and even though one of the removal men repeatedly told me that everything had been unloaded and was rushing me to get out of the van I eventually found a pair of my gloves on the floor.
- The quotation I was given included wardrobe boxes but these were not included in the service.
- We had to unpack several boxes ourselves because they wanted them back.  .

Service cost: £400

I moved from Guildford to Luton through AM removals. I had excellent service through them. The staff were, polite and considerate. It was a pack and move service. I realized that I had more items than what I specified at the time of obtaining the quote. Fortunately the removal vehicle was large enough and the movers did not complain about additional items. The packing time was less than my expectation.
The delivery guys put all the items in the correct locations at the new place with the exception of one small item. There were no damages or rough handling of items. I particularly found the rates very competitive. .

Service cost: £600

When I won, he thought that denying he owned the company was a way to get out of paying. I assigned the CCJ to a debt collector.  
Here are the list of items provided to the court;
1) Proper equipment was not provided:
a. No consideration was given to the main instruction that the two-seat sofa was to be removed via the Juliet-balcony. I had to protest in order to have your staff consider my safety. It is my opinion that you should be investigated under Health and Safety at Work Act 1974.
b. Portable wardrobes were not provided and our clothing was thrown into boxes by your staff.
c. Some boxes were loosely taped and arrived opened.
2) The blonde suede sofa-bed was not wrapped and therefore received severe soiling from a lorry tyre and the lorry interior during transport.
3) Damage to wood on furniture as follows:
a. Table 1: Transport scuffs on table edge.
b. Table 2: Transport scuffs on table edge.
c. 2 Seat Sofa (legs): Transport dents on 3 out of 5 of the legs.
d. Bedside tables: dent in front of a drawer
e. Console Table/Dining Table: dent on right leg
f.  Large Chest of Drawers: Shallow abrasions on top made during transport
g. Large TV Stand: Drop damage on two bottom corners, dent in top corner
h. Office Desk: Drop damage in three locations.
i.  Picture: dent on edge of frame
4) A spider-plant and its pot that did not arrive at its destination. Estimated replacement value £50
5) A professional microphone stand was snapped (clean break). Estimated replacement value £50
6) There were three men to take contents out of the London property and only two to carry into the Edinburgh property.  I was therefore forced to partake in heavy lifting and have injured my lower back.
7) Your employees arrived 1.5 hours late on 9/7 causing me to miss one flight to Edinburgh (72.00 GPB). After failure to remove the two-seat sofa, a back-up employee who was sent in to remove the item arrived at 17:45 (4 hours after stated arrival) which caused me to miss the last flight of the evening (113.99 GBP) and subsequently the last train. These two incidents cost a total of 185.99 GBP.
8) Full payment was demanded as a condition of unloading my belongings to the Edinburgh property in the knowledge that my partner and I were not happy with the service provided.

Service cost: £950

I'm not going to go into too much detail because I don't think it's necessary. My advice is don't touch this dishonest, money grabbing firm. They may be cheap but you're highly unlikely to pay the original quote they give you. In my case they under-estimated the van size I needed and then told me it wasn't their fault. The manager Waseem didn't appear to understand the basics of a house move as he seemed shocked that I didn't know when I would be getting the keys. He then used this to tell me he'd be charging for waiting time. Believe it or not this idiot and his colleagues booked my move in, knowing they had a 2pm appointment miles away. I got the keys to my new property at 3.45pm. Absolutely atrocious, don't use them. Waseem - you are a nasty individual and I plan to write many more poor reviews about your company in the vain hope you might actually give a damn one day.

Service cost: £605

I needed to find a removal company at a weeks notice. I was recommended to try AM Removal & co from the lady I was buying from. I called and had a quote within an hour. Nerija was excellent and answered all my questions. The chaps turned up on time and immediately started the job. They moved quickly through the house and packed up really well. Very friendly guys and very professional. I would highly recommend this company and if I move again (hopefully not for some time!) I would use them again. Excellent service.

Service cost: £500

Brilliant service from start to finish. The men worked tirelessly from 8.30am until 7.30pm and then had a 2-hour journey back. They assembled beds for us and left only when they knew we were 100% satisfied. Thank you for making our move with 2 small children so much easier than we'd expected!                                                                                                                                                                                                                                                                                                                                        .

Service cost: £700