Alexanders Removals & Storage

I had a terrible experience with Alexanders and would never recommend this removals company to anyone. The move from our six-bedroom family home in North London, over two days last August, was chaotic and badly organised – the team of workers were arguing with each other, they smashed a marble-top coffee table, they chipped my antique chest of drawers, and they hadn’t finished packing up our house before the new house owners arrived so there was a delay in the whole chain. But most horrific of all was that all my jewellery and treasured
possessions were packed in a single bag and during the move this bag disappeared and has never been recovered. We had over 200 boxes to unpack over several weeks, but the white bag never appeared. My husband found a photo of it loaded into the Alexanders van, but the bag never turned up at the new house. Alexanders fixed the marble-top table and the chest of drawers and gave us £500 compensation for the delays. But although we reported the missing bag of valuables to the Police and the police report describes the bag as stolen/taken, Alexanders have not accepted liability for it - they say that it could have been stolen from our new house by someone else, and not by their employees. It is not so much the value of the items (over £20,000) but the emotional and sentimental attachment I had to the jewellery and treasures - many of which were family heirlooms which my mother gave me before she died the year before, and some pieces I had collected on my travels in Africa and the South Pacific. Everything is irreplaceable. Alexanders said that they tell all their customers to carry their valuables in their car, but nobody at Alexanders ever told me to do this. I have been left with a huge grief for the loss of my treasured items and Alexanders have done nothing to compensate me.

Service cost: £2728

Organised a flat move through Alexanders removals after we were recommended them through a family friend. We were very happy with the service provided. The price was competitive and the move went without any hitches.

When they came to pack everything up they gave us a full run down of the procedure and all our items were wrapped well and stored safely. On arrival at our new place we were very relieved that nothing was damaged and they helped us unpack and get everything in it's place. Considering the amount of heavy items they had to lug up up the stairs they were remarkably good humoured! Can't say I would have been!

We're very glad we used them because it good have gone horribly wrong in less capable hands. Give them a try if you are moving flats.

Service cost: £1300

I can't fault the Alexanders team - they were superb.
 
Costs include storage for a couple of months.  Although not the chepest they were worth the money for the service, care and attention.
 
They came and did a quote first, which was very helpful.  They were flexible about the timing, coming early in the morning before work.  I had two moves, and a period of storage inbetween.  Customer services was great on the phone.  The team on the days of both moves were polite, careful, wrapping and packing everything with great care.  There were no breakages.

Service cost: £1500

This was a difficult two destination move.  One London house divided between two people's destinations. One to Hove ion the South Coast and one to a London destination which altered at the last minute.  From initial visit from the boss to his intelligent office back up staff's follow to the actual men shifting stuff in the day, this outfit could not have scored more highly. They were incredibly helpful, unfazed by last minute alterations ( which included dates and destinations) plus the whole complicated job was charged at a very fair and reasonable price.  Moving is incredibly stressful and Alexander's made this one as easy on practical levels as was possible. I cannot recommend them highly enough. .

Service cost: £800